Golf Equipment Sales Lead

Overview

The Key Carrying Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Key Carrying Lead is the in-store expert of their business/department. The Lead is focused on delivering the best service to customers and providing direction to teammates, differentiating themselves through leadership by example, empathy, resilience, optimism, and collaboration.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate to foster mutual trust, respect, and contribute to the store’s recognition culture.
• Plans, organizes, and controls operations 30 days in advance with guidance from the Assistant Store Manager, including workforce alignment for daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards, program execution, and task delegation based on priority.
• Assists store leadership with general supervision, including opening/closing the store, Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal regulations where applicable.
• Upholds company merchandising and presentation standards (floor sets, signage, price changes, inventory presentation, and replenishment).
• Assists with training teammates on company procedures and programs, including onboarding new teammates and cross-training current staff.
• Maintains company loss prevention standards and controls in their department.
• Prioritizes coaching and development for oneself and others, providing hands-on coaching and explaining the "why" behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention).
• Leads by example to support the organization’s vision and store goals, helping teammates understand how their responsibilities align with delivering an exceptional shopping experience.
• Creates an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and treated with respect.
• Adheres to established policies and procedures related to safety, loss prevention, and standard operating procedures.
• Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift items up to 35 lbs. repetitively (up to 25 times per hour).
• Ability to work extended periods (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods (up to 2 hours continuously).