Golf Course Operations Manager

Overview

Under the direction of the Head Golf Professional, serves as Golf Operations Manager. Performs a wide variety of responsible duties requiring the exercise of judgment and initiative in the management of municipal golf course operations.

Responsibilities

• Operations & Facility Management:
  • Oversees daily clubhouse, pro-shop, and outside services operations.
  • Implements and monitors opening and closing financial and facility procedures.
  • Ensures compliance with City of Boston policies, safety standards, and PGA best practices.
  • Captails coordination with maintenance staff including cart service, course readiness, and operational supply management.
  • Serves as a liaison to all vendors, contractors, and food service operators supporting golf course operations.
  • Maintains records of cart condition, service needs, and inventory.
  • Supports marketing initiatives, promotional campaigns, email communications, and social media engagement.
  • Affords outreach to community partners and stakeholders.
• Staff Supervision & Leadership:
  • Trains, schedules, and supervises seasonal and part-time golf operations staff.
  • Provides daily oversight to starters, rangers, car staff and pro-shop personnel.
  • Maintains customer service quality, pace of play, and facility standards.
  • Coaches staff in professional conduct and customer service expectations.
• League, Association, Special Events And Customer Relations:
  • Serves as the primary liaison to golf leagues, associations, and organized play groups utilizing City of Boston golf facilities.
  • Coordinates and administers league and association play including scheduling, registration, billing, communications, rules enforcement.
  • Resolves customer service issues, patron complaints, and real-time operational challenges.
  • Acts as the on-site authority for conflict resolution, pace of play enforcement and customer service escalations.
  • Represents the City of Boston in interactions with patrons, league officials, vendors, contractors, and community partners.
  • Manages the City Junior Golf Program, adult instructional clinics, Get Golf Ready programs, and instructional offerings.
  • Affords assistance in golf instruction and supports the development of PGA-recognized programs.
  • Coordinates corporate, charitable, and municipal tournaments.
  • Manages event logistics, communications, billing, and tee-time blockings.
• Pro-Shop, Inventory, & Financial Controls:
  • Oversees merchandising strategy, displays, and inventory systems.
  • Manages point-of-sale systems, tee sheet monitoring, reconciliation, and reporting.
  • Tracks inventory and prepares sales and operations reports.

Minimum Entrance Qualifications

• Bachelor's degree in Sports Management, Business, Recreation, or related field, or equivalent professional experience.
• Minimum three (3) years progressively responsible experience in golf course operations, instruction, tournament, or clubhouse management.
• Demonstrated supervisory experience.
• Proficiency with POS systems, tee-time software, Microsoft Office and Google Workspace.
• Strong Knowledge of USGA rules and golf facility operations.
• Demonstrated customer service, communication, conflict-resolution, and interpersonal skills.
• Valid Massachusetts Driver's License.
• Ability to work flexible schedules including weekends and holidays.

Preferred

• Possible PGA Apprentice or Class A membership.
• Municipal golf experience.

Employment Sites

• William J. Devine Golf Course @ Franklin Park
• George Write Golf Course

C.O.R.I. Check Required

Pre-employment physical may be required of successful applicants.

Terms

• BOSTON RESIDENCY REQUIRED
• Non-Union/MO-6
• Hours per week: 35