Golf Club Pro Shop Associate

Key Responsibilities

• Greet all customers in a friendly and professional manner
• Process sales transactions accurately, including processing payments, and completing settlement documentation
• Maintain high standards for customer service, sales performance, and sales floor presentation
• Utilize effective selling techniques to maximize sales and enhance the guest experience
• Aid with merchandising execution to optimize product presentation, sales, and customer satisfaction
• Support the development and upkeep of floor standards, visual merchandising, customer service practices, and sales techniques
• Keep the selling area clean, organized, and fully stocked
• Recommend items and quantities for product reorders based on sales trends and inventory levels
• Aid with inventory management and receiving new merchandise
• Aid with coordinating and promoting special events, tournaments, and member programs
• Maintain knowledge of current promotions, pricing, and golf industry trends
• Handle customer inquiries, concerns, or complaints professionally and escalate when necessary
• Support basic golf course maintenance and cleaning as needed

Qualifications

• A high school diploma or equivalent
• Previous retail, sales, or customer service experience preferred
• Strong interpersonal and communication skills with a guest-focused mindset
• Detail-oriented, organized, and able to multitask in a fast-paced environment
• Knowledge of merchandising principles or willingness to learn
• Ability to work collaboratively and maintain positive relationships with colleagues and team members