Go-to-Market (GTM) Lead - Nice

About the Role

Capgemini is seeking a strategic and results-driven Go-to-Market (GTM) Lead for NICE to spearhead growth, solution innovation, and market expansion for the Capgemini-NICE partnership. The ideal candidate will possess deep expertise in contact center transformation, customer experience (CX), AI-powered customer engagement, workforce optimization, and cloud contact center technologies, with a proven track record of driving growth through strategic technology partnerships.

Responsibilities

• Strategy & Business Growth
  • Develop and execute Capgemini's global and regional GTM strategy for the NICE partnership.
  • Create and manage joint business plans, revenue targets, pipeline goals, and growth initiatives.
  • Build and maintain executive-level relationships with NICE leadership and key stakeholders.
  • Identify strategic market opportunities and drive joint account planning activities.
  • Establish governance structures and executive business reviews to monitor partnership health and business outcomes.
• Solution Development & Innovation
  • Lead the creation of differentiated Capgemini-NICE solutions and offerings.
  • Develop industry-specific solutions focused on:
    • Contact Center as a Service (CCaaS)
    • Customer Experience Transformation
    • AI-Powered Customer Service
    • Workforce Engagement Management (WEM)
    • Workforce Optimization (WFO)
    • Conversational AI and Virtual Assistants
    • Quality Management and Analytics
    • Digital Customer Journeys
  • Create reusable accelerators, implementation frameworks, demos, and reference architectures.
  • Collaborate with delivery, consulting, and engineering teams to bring innovative solutions to market.
• Sales Enablement & Pipeline Development
  • Drive pipeline creation and revenue growth through joint go-to-market initiatives.
  • Partner with Capgemini account executives, industry leaders, and NICE sales teams to identify and pursue opportunities.
  • Develop sales plays, account prioritization strategies, and competitive positioning.
  • Support strategic pursuits, proposal development, executive presentations, and client workshops.
  • Enable regional sales teams through training, certifications, and solution awareness programs.
• Partner Governance & Relationship Management
  • Manage alliance performance against defined KPIs, revenue targets, and investment plans.
  • Coordinate executive steering committees and quarterly business reviews.
  • Ensure alignment between alliance investments and Capgemini strategic priorities.
  • Drive partner satisfaction and long-term relationship growth.

Requirements

• 10+ years of experience in alliance management, business development, consulting, or GTM leadership roles.
• 8+ years of experience within contact center, customer experience, or customer service transformation domains.
• Proven success driving revenue growth through strategic technology partnerships.
• Experience working with NICE CXone or related contact center ecosystem platforms.
• Strong understanding of customer engagement, digital transformation, and cloud-based customer service technologies.

Locations: NY, Atlanta GA, Charlotte NC