GMP / Quality Compliance Supervisor

About iHerb

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member you’ll empower this promise each day, making a global impact while helping to transform and improve the online shopping experience. Whether you work in a logistics center, technology hub, corporate office, or from home, iHerb offers a role that turns challenge into change.

Job Summary

The GMP / Quality Compliance Supervisor supports and maintains the execution of quality and compliance programs at a fulfillment center. This role implements and maintains Good Manufacturing Practices (cGMPs) throughout the fulfillment process—from receiving to shipping—while monitoring compliance, performing inspections, supporting audits, assisting in training, and ensuring documentation and operational adherence to FDA and NSF regulatory standards.

Responsibilities

• Enforce cGMP compliance across the entire fulfillment lifecycle—from goods receipt through final shipment of finished products.
• Support the development and maintenance of SOPs and ensure team adherence to operational and regulatory procedures.
• Conduct routine facility inspections, cGMP audits, and follow up on implementation of corrective and preventive actions (CAPAs).
• Maintain audit readiness for internal, FDA, and NSF inspections and other government authority audits by ensuring proper documentation and facility conditions.
• Maintain up‑to‑date and organized quality records, including inspection reports, sanitation logs, training documentation, temperature logs, and other quality and cGMP‑related documentation.
• Supervise inspections of received, in‑process, and outbound orders to verify compliance with quality standards and regulatory requirements.
• Handle investigations of internal quality issues, supporting root‑cause analysis and tracking corrective measures.
• Coordinate and deliver GMP and quality‑related training for fulfillment team members, including onboarding and refresher sessions.
• Monitor and document conditions of quarantine and retention areas and support segregation of non‑compliant materials.
• Assist in pest control, sanitation, calibration, and other support programs that uphold GMP facility requirements.
• Collaborate with the operations team to resolve fulfillment, packaging, or storage issues that could affect product integrity, quality, or customer satisfaction.
• Supervise product recall protocols by ensuring appropriate documentation and product‑handling steps are followed.
• Encourage and reinforce a culture of quality, safety, and continuous improvement within the fulfillment team.
• Prepare quality data for internal reporting and provide input on trends or recurring issues.
• Participate in cross‑functional projects and perform other quality or compliance duties as directed by leadership.

Knowledge, Skills, and Abilities

• Solid knowledge of cGMPs and relevant regulations for dietary supplements, food, cosmetics, and OTC drugs.
• Proven experience leading audits, managing CAPA processes, and overseeing cGMP compliance in a fulfillment facility.
• Ability to make administrative and procedural decisions and judgments.
• Ability to foster a cooperative work environment.
• Ability to plan, develop, and coordinate multiple projects.
• Strong problem‑solving abilities with a hands‑on approach to addressing quality issues.
• Experience with auditing and ensuring compliance with both internal and external quality standards.
• Strong organizational and managerial skills.
• Excellent written, oral, and reading communication skills; ability to present data clearly and concisely.
• Ability to work extended hours as necessary.
• Ability to provide guidance and direction to team members.
• PCQI (Preventive Controls Qualified Individual) certification.
• Six Sigma certification preferred.
• Proficiency with Microsoft Office Suite (Word, Excel) and Google Suite.
• Familiarity with operations equipment, quality‑management software (QMS), warehouse management systems (WMS), and GMP/quality‑related equipment.

Experience Requirements

7+ years in a quality control or GMP‑regulated role, preferably within a fulfillment, manufacturing, or distribution environment.

Education Requirements

Associate’s degree or equivalent experience required; Bachelor’s degree in a relevant field preferred or equivalent work experience.

Physical Demands

The role requires regular talking and hearing, frequent standing, walking, climbing stairs, using hands and fingers, bending, stooping, and reaching with hands and arms. Employees may need to lift or move materials up to 60 pounds occasionally and must use proper lifting techniques. Reasonable accommodations can be made for individuals with disabilities.

Work Environment

The work environment is a moderate‑noise, hectic, fast‑paced warehouse with multi‑level distractions. Employees wear company uniforms, closed‑toed shoes, and may be required to wear safety equipment. The setting is casual but requires adherence to safety protocols.