Global Workplace Experience Performance Analyst

Key Responsibilities

• Develop, track, and report monthly operating metrics and KPIs for global workplace experience services including Food Services, AV, and FM Workplace Experience
• Support benchmarking and pricing strategies for Food & Beverage programs (to include catering, beverage & snack programs, cafes, and third-party programs); partner with sourcing to identify pricing improvements
• Present complex performance metrics and insights to senior leadership through compelling data storytelling
• Drive performance excellence across the organization, ensuring service delivery teams meet business-critical requirements and performance standards
• Own development of governance presentations and other client engagements; consolidating relevant information and materials from disparate sources
• Monitor compliance with health and safety, food safety, and operational regulatory requirements
• Develop and maintain performance dashboards and reports for stakeholders
• Support data-driven decision making through accurate and timely analysis to include cost variances, labor productivity modeling, and PL performance to identify optimization opportunities
• Support team in conducting root cause analysis for performance failures and track corrective action implementation

Qualifications

• Bachelor's degree in Hospitality Management, Business, Finance, Analytics, Economics, or related field
• Working knowledge of F&B financial principles, including COGs, labor management, and contribution margins
• 4-6 years of experience in data analysis, business intelligence, or similar role
• Minimum 2 years of experience in F&B operations or hospitality services
• Strong analytical skills with proficiency in Excel and data visualization tools
• Excellent communication skills, both written and verbal
• Ability to translate complex data into actionable insights
• Knowledge of performance metrics and indicators preferred
• Understanding of food service KPIs including financial performance, participation rates, and compliance metrics
• Experience working in a global, multi-regional environment