Global Vet Support Specialist

About the role

The Global Vet Support Specialist serves as the lead owner of veterinary documentation, regulatory compliance review, and government endorsement services for our Service team. This is a detail-heavy, autonomous role that requires strong decision-making, critical thinking, and high ownership.

Responsibilities

• Manage Pet Records and Government Endorsements
• Interpret and validate incoming pet vaccination records, and request additional information or corrections as needed based on destination country requirements
• Identify and correct issues in vaccination records or documentation presentation to ensure they meet the specific formatting and regulatory requirements of each destination country
• Validate shipment eligibility requirements, including rabies vaccination timing, microchip sequencing, destination-specific regulatory windows, and other shipment eligibility criteria, and proactively identify risks or delays
• Proactively identify compliance risks and prevent downstream delays through early validation and coordination
• Cook up and manage timelines and tracking tools
• Draft personalized pet vaccination timelines
• Track and manage complex, multi-stage document and compliance workflows across USDA, veterinary clinics, laboratories, and internal teams (including country-specific sequences such as AU microchip verification, FAVN testing, and endorsement timelines)
• Use tools such as Conga Composer, Adobe Acrobat, and other smart platforms to streamline documentation, ensure accuracy, and reduce manual entry
• Maintain and audit Salesforce pet and veterinarian records, ensuring accuracy, completeness, and alignment with regulatory requirements
• Guide veterinarians and pet owners on completing international health certificates
• Coordinate time-sensitive treatments (e.g., tapeworm and other pre-travel requirements) within strict regulatory windows and confirm completion with veterinary clinics
• Be accessible during appointments to answer questions and ensure regulatory compliance
• Introduce Vet Support services to clients at key milestones (e.g., prior to final vet visit) in partnership with the assigned Global PetRelocation Manager, providing clear instructions, expectations, and checklists
• Contribute to process improvement & collaboration
• Stay current with international pet travel regulations, destination requirements, and VEHCS updates, applying new guidance to operational workflows and documentation standards
• Operate with a high level of autonomy to identify and recommend process improvements
• Partner with internal stakeholders to align on system enhancements

Requirements

• A continuous improvement mindset with a desire to make systems and processes more efficient, accurate, and scalable
• Strong critical thinking and attention to detail
• Excellent written and verbal communication skills
• A high comfort level navigating changing requirements and ambiguity
• Prior experience in logistics, documentation, veterinary services, or compliance roles is valued

Qualifications

• Experience in remote environments and small business operations
• Familiarity with Salesforce, VEHCS, and tools like Conga and Adobe Acrobat
• Working knowledge of international documentation or regulatory standards
• An Associate's or Bachelor's degree (any field)

Skills

• Continuous improvement mindset
• Strong critical thinking and attention to detail
• Excellent written and verbal communication skills
• Ability to manage timelines, prioritize tasks, and proactively prevent issues
• Experience in remote environments and small business operations
• Familiarity with Salesforce, VEHCS, and tools like Conga and Adobe Acrobat
• Working knowledge of international documentation or regulatory standards
• An Associate's or Bachelor's degree (any field)

Benefits

Work Life Balance
Open paid time off from the start, with a recommendation to take around two weeks during the first year

Benefits (Medical, Dental, Vision)
with company contribution

Telemedicine Medical Visits

Wellness Program with rewards

Ability to Contribute to your 401k account

Learning and Development
Familiarity with international requirements through regular handling of U.S. export processes, with occasional exposure to global cultural and regulatory considerations

Opportunity to learn the foundational requirements for safely and successfully relocating pets around the world—knowledge that directly supports future success as a Global PetRelocation Manager (RM)

Exposure to the complexities of international logistics and regulatory frameworks in a truly global service environment

Experience that strengthens a candidate’s qualifications for future roles within international operations, compliance, client service, or logistics—especially in a global, service-based environment

Independent workflow