Global Travel Specialist (NJUS)

Tasks and Responsibilities

• Coordinate hotel and ground transportation bookings for special events, peak travel periods, training sessions, and crew needs.
• Support airline, hotel, and ground transportation programs by executing established processes and service standards.
• Monitor Travel Feedback and ratings to action plan and provide resolutions.
• Aid with onboarding and communication related to travel program updates and offerings.
• Create, track, and reconcile expense reports related to travel and lodging services.
• Review invoices for accuracy; investigate discrepancies and work with suppliers and internal finance partners to resolve issues.
• Maintain accurate records of bookings, contracts, and spend data.
• Support reporting and KPI tracking by compiling data related to usage, deviations, and service performance.
• Monitor feedback, service deviations, and operational issues; escalate patterns and concerns to Program Managers.
• Assist with root cause analysis by identifying trends and documenting findings.
• Recommend process improvements to increase efficiency, accuracy, and service consistency.
• Partner closely with Global Travel Program Managers, Coordinators, Finance, and Operations teams.
• Communicate professionally with vendors, suppliers, and internal stakeholders.
• Represent NetJets travel programs with a service‑oriented, safety‑first mindset.
• Support special projects and initiatives as assigned.

Qualifications

• Experience supporting travel, lodging, or event related logistics.
• Basic financial administration skills, expense report reconciliation.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities in a fast paced environment.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong verbal and written communication skills.
• Ability to work collaboratively across teams.
• Service oriented approach with a focus on safety and reliability.
• Adaptability to changing priorities and operational needs.

Benefits

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support