Global Threat Assessment Program Regional Operations Manager

The Role

The Regional Operations Manager for the GTAP provides oversight and leadership for the day-to-day operations within their assigned region, ensuring the safety and security of Airbnb's community.

Responsibilities

• Oversee the daily operations of the GTAP within the assigned region, ensuring alignment with Airbnb’s mission and vision.
• Manage threat assessment cases end-to-end within the region: triage incoming reports, investigations and structured threat assessments, develop incident management plans, and drive cases to resolution.
• Maintain rigorous case documentation in accordance with GTAP standards — every decision must be explainable, consistent, and auditable.
• Maintain regional situational awareness: track developing situations, and ensure relevant information reaches the appropriate GTAP and GSRM stakeholders in a timely way.
• Coordinate with the Global Operations Manager and other Regional Operations Managers to ensure consistency and effectiveness across all regions.
• Track regional caseload metrics: volume, time-to-triage, time-to-resolution, and SLA adherence. Provide accurate regional data to the Global TAO Manager for program-wide reporting.
• Identify regional throughput issues or patterns — spikes in case type, emerging threat profiles, recurring escalation triggers — and raise them with analysis and proposed action.
• Establish and maintain partnerships with local stakeholders to assess Airbnb’s methodology of managing threatening incidents and to exchange threat information to reduce and minimize risks to the Airbnb community within the region.
• Manage regional Global Safety and Security team relationships with local law enforcement partners and other investigative, research, and intelligence groups and vendors.

Requirements

• 5+ years of experience in threat assessment, investigations, law enforcement, intelligence, or a closely related field.
• Hands-on threat assessment case experience: you have independently triaged, assessed, and managed cases involving targeted violence, stalking, harassment, or comparable subjects.
• Solid documentation discipline: you write clear, accurate case notes that stand up to legal and operational scrutiny.
• Clear written and verbal communication: you can summarize a complex, sensitive case for a non-expert stakeholder and present a recommended action with confidence.
• Background in law enforcement, corporate security, intelligence, or a technology company trust and safety function with a case management component.
• Experience in a globally distributed team with cross-regional collaboration.
• Mastery of open source research and online investigative techniques.
• Able to build partnerships and work collaboratively and cross-functionally.
• Creative and entrepreneurial mindset with a positive attitude and hunger for learning.
• Willingness and ability to travel within the region as needed.
• Demonstrated commitment to Airbnb’s core values.

Qualifications

• Master’s degree in a relevant field or equivalent experience.
• Experience in a similar role or a related field.
• Strong understanding of legal and regulatory requirements related to threat assessment and investigations.
• Experience in crisis management and emergency response.
• Ability to work independently and as part of a team.
• Excellent problem-solving and decision-making skills.

Skills

• Threat assessment and investigation skills.
• Collaboration and partnership building.
• Effective communication and presentation skills.
• Leadership and management skills.
• Ability to work in a fast-paced environment.

Benefits

Our comprehensive benefits package includes:

• Health insurance
• Retirement savings plan
• Flexible spending accounts
• Employee assistance programs
• Parental leave
• Generous paid time off

Pay

$156,000—$195,000 USD base salary, commensurate with experience.

Schedule

This role is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.