Global Technology Services Group (GTSG) Technician II

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.

Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems.

Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Provides technical training and development to departmental resources and customers.

Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.

Applies approved principles for evaluating and setting goals and measures to deliver results.

Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.

Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work.

Other Criteria

• Job Grade: 009
• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Shift: Tuesday - Saturday from 5 am to 1:30 pm
• Last day to apply: 8/7/2026

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

• The base pay for this position ranges from $22.95/hr to $37.30/hr.
• Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation, Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program