GTSG Technician

Job Description

SHIFT: Tuesday-Saturday 04:00-12:30 (after training is complete)

• REQUIRES TRAVEL: 2-3 times per month

Responsibilities

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.

Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.

• May require coding, programming, and/or integration with external customer technology and systems.

Requirements

Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Provides technical training and development to departmental resources and customers.

• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.

Qualifications

Applies approved principles for evaluating and setting goals and measures to deliver results.

Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.

• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Skills

Strongly prefers someone that is experienced working independently.

Performs technical, analytical, or maintenance work.

Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.

Applies experience and skills to complete assigned work within own area of expertise.

Works within standard operating procedures and/or scientific methods.

Works with a moderate degree of supervision.

Benefits

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer.

UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Pay

FOR INTERNALS Pay Grade: 009

Schedule

Employee Type: Permanent