Global Technology Services Group (GTSG) Technician II

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

About the role

The Technology Service Group Technician ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems.

Responsibilities

• Daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
• Performs technical, analytical, or maintenance work.
• Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Requirements

• Must be able to work from office - not a remote role
• Must be able to work M-F with start time 8:00am - flexible based on business needs
• No relocation assistance offered - must be currently located in the same geographic location as the job or willing to self-relocate
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds – Required
• Ability to travel by car to various UPS facilities – Required

Qualifications

• Ability to communicate highly technical information to both technical and non-technical users
• Knowledge of Microsoft Operating Systems (operating systems/software)
• Experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory, and various Web browsers – Preferred
• Technical Certifications such as A+, Network+ - Preferred
• Technical work experience – Preferred
• Experience troubleshooting thermal printers – preferred

Schedule

Tuesday–Saturday, 5:00 AM – 1:30 PM

Pay

The base pay for this position ranges from $23.90/hr to $38.80/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program