Global Supply Chain Manager, Specialty Chemicals

Position Summary

Leads end-to-end Supply Chain Management activities for the Specialty Chemicals Business Unit (BU) on a global basis. Serves as the primary supply chain business partner to BU leadership and is accountable for BU supply chain performance, cross-functional alignment, and execution consistency across regions.

Responsibilities

• OWNERSHIP OF ORDER-TO-CASH AND CUSTOMER FULFILLMENT
• Owns BU-level order-to-cash governance and ensures consistent execution of customer service, order management, fulfilment, and logistics processes across regions.
• Acts as the primary BU supply chain contact for Sales and BU leadership on customer service, order fulfilment, and service-related priorities, risks, and escalations.
• Maintains regular visibility to leadership on pacing, constraints, and required actions regarding BU order intake, order book health, service risks, and execution performance.
• Drives issue resolution across customer service, logistics, warehousing, invoicing, and shared services to protect On-Time-In-Full (OTIF) performance and deliver a consistent customer experience.
• Represents the BU in supply chain process improvement initiatives and enforces compliance with global operational standards, procedures, and policies.
• Provides first-line BU triage and escalation leadership for service and fulfilment issues, coordinating cross-functional actions through resolution.
• OWNERSHIP OF PLANNING AND SUPPLY PERFORMANCE
• Owns BU-level S&OP coordination and ensures alignment among demand, supply, and commercial priorities.
• Coordinates with sites, suppliers, procurement, logistics, and regional teams to manage supply risks, inbound flow, replenishment priorities, and customer impact.
• Drives cross-region inventory optimization, including target-setting, exception management, and actions to balance service, cost, and working capital.
• Acts as a key supply chain partner to Sales and BU leadership.
• Publishes and reviews BU supply chain performance metrics on a regular basis, highlighting risks, trends, and corrective actions.
• Ensures compliance with global operational standards, procedures, and policies, and provides first-line BU triage for supply and inventory-related issues.
• OWNERSHIP OF PERFORMANCE MONITORING AND REPORTING
• Defines, monitors, and improves BU supply chain KPIs such as OTIF, inventory turns, forecast accuracy, order book health, and service performance.
• Provides BU-level reporting, insights, and communication to leadership on performance trends, risks, and improvement priorities.
• Uses data-driven analysis to identify gaps, prioritize actions, and support decision-making across planning, customer service, and logistics.
• MANAGERIAL AND HR RESPONSIBILITIES
• Develops both managerial and technical skills, personally and within the team.
• Sets clear, measurable goals for team members, and ensures regular follow-up using appropriate performance indicators.
• Manages team's performance.
• Participates in the recruitment and onboarding of new employees in collaboration with the HR department.
• Ensures a structured onboarding process and tailored support for new hires.
• Fosters employee engagement by building a climate of trust, delegating appropriately, providing constructive feedback, and supporting professional development.
• Implements disciplinary measures when necessary.
• Works closely with other departments to ensure smooth communication and effective coordination across business functions.
• Maintains regular, clear, and transparent communication with the team, peers, and senior management.

Required Experience & Knowledge

• Minimum of 7-10 years of experience in supply chain, logistics, customer service, planning, or related operational leadership roles.
• Demonstrated experience leading cross-functional supply chain activities in a complex, multi-site, and/or international environment.
• Prior people leadership experience, including direct or matrix team management, is strongly preferred.
• Bachelor’s degree in Supply Chain Management, Business, Operations, or a related field.
• Professional supply chain certification (e.g., ASCM/APICS) is an asset.
• Strong leadership, communication, and stakeholder management skills.
• Strong analytical capability and advanced Microsoft Office skills, especially Excel.
• Proficiency with ERP systems and supply chain technology tools; experience with Sage is an asset.
• Strong understanding of customer service, logistics, inventory management, and S&OP processes.
• Ability to work effectively in a fast-changing, international business environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Working knowledge of Incoterms, data analysis tools, and supply chain performance management.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.