Global Supply Chain Analyst - Order Management

About the Role

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Order Management department.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use workflows daily to manage shipments.
• Monitor shipment reports to ensure total customer satisfaction.
• Ensure timely clearance and delivery of freight to customers for Import shipments.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Manage intercompany invoice payments (i.e., via AJAX report).
• Interact with customers, arranging their international shipments, and meeting customer service standards.
• Contribute to maintaining strong relationships with vendors (shipping lines, trucking companies, and others).
• Meet compliance at all times with regulations, including internal policies, procedures, and external government regulations or customer’s policies/requirements.
• Understand department process flow and constantly look for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards per company procedure.
• Handle overseas communications and provide timely responses to emails and requests (internal and external).
• Escalate problems to Management when necessary.
• Promote compliance by diligently following all company policies and regulations and performing tasks with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Understanding of transportation processes of all models is a plus.
• Hazardous Materials certification (preferred).
• Good computer skills (e.g., MS Excel, MS Word).
• Fluent in English.
• 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience.
• Meet company standards of 52 hours of training per year, including management/leadership training as needed.
• Excellent organizational and time management skills, in addition to a professional manner.
• Positive and willing-to-help attitude.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results.

Pay

Expected Salary: $25 - $32/hour. Eligible for bonus.

Benefits

• Paid Vacation (first year prorated based on month of hire)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.