Global Servicing - Travel Consultant
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have real content. We have: - About the role/company: first paragraph(s) describing Amex GBT and role. That's substantive. - Responsibilities: "What You’ll Do On a Typical Day" list of duties. That's responsibilities. - Requirements/Qualifications/Skills: "What Are We Looking For?" list of qualifications. Could be Requirements or Qualifications. We'll combine maybe as Requirements. - Benefits: there is a Benefits section with description: "Benefits at a glance The #TeamGBT Experience ..." includes details. So we need Benefits section. - Pay: there is salary range: "The US national base salary range for this position is from $39,200.00 - $72,800.00". So we need Pay section. - Schedule: "Please be flexible and prepared to work a shift any time between 6A to 11:30P EST time Monday to Sunday." That's schedule. We must not include boilerplate like EEO, application instructions, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the EEO paragraph, the "Click Here for Additional Disclosures", "Furthermore, we are committed...", "For details regarding how we protect your data", "What if I don’t meet every requirement?" etc. Also remove location line? Location is maybe minor metadata; we can fold into a short
or drop it. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Location is minor metadata; we can include in a short
maybe under About the role or separate? Probably we can include location in a short paragraph after About the role. We must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep all bullet points from responsibilities and qualifications exactly as given (maybe rephrase? but must preserve detail). We'll output as
- items.
We need to avoid filler like "commensurate with experience". Not present.
We need to ensure we don't create sections with empty content.
Thus sections:
About the role
... (the descriptive paragraphs about Amex GBT and role, plus location maybe). We'll combine the first paragraph(s) up to "What You’ll Do On a Typical Day". Actually the "What You’ll Do..." is responsibilities, so we stop before that. Let's extract the About the role text: "Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Global Servicing Travel Consultant,, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT." Note there is a double comma after Consultant,, but we keep as is. We could also add location: "Location United States". We'll add a short p after that. Then Responsibilities: list from "What You’ll Do On a Typical Day" until before "We look forward to sharing more detailed job functions...". The list includes: - Advise and arrange travel for corporate business customers in the US, Canadian, UK and Australian Markets. - Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Use of Sabre as the Global Distribution System (GDS) - Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements - Use positive telephone service techniques and act on special customer requests - Prevent fraudulent callers from trying to book trips afterhours by following our security protocols. - Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We need to keep each as separate
- .
Then after that there is a sentence: "We look forward to sharing more detailed job functions and key performance indicators during the interview process." That's maybe filler but it's part of responsibilities? It's more like a note; we could include as a paragraph? It's not a duty. Might be considered boilerplate? It's not EEO but it's generic. The instruction: remove duplicated lines, and application instructions. This is not application instruction but it's about interview process. Might be considered not substantive? It's not a duty. Safer to omit? It says preserve ALL substantive information; this is not substantive duty. Could be considered filler. I'd omit it.
Then "What Are We Looking For?" heading. We'll treat as Requirements or Qualifications. We'll use
Requirements
maybe. The list includes many items. We'll output each as - .
List:
- A minimum of 2 years’ corporate travel experience
- A minimum of 2 years’ Native GDS Expertise in Sabre
- Excellent verbal and written communication skills
- Excellent Customer service skills in a travel environment
- Strong time management and organizational skills including multi-tasking and prioritizing of workload whilst ensuring maximum quality
- Fares & Ticketing knowledge – including RTW and complex fares
- Knowledge of products including car service, hotels and rail
- Domestic & International destination/geographical knowledge
- Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
- Demonstrated understanding of the relevant customer base
- An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
- An ability to adapt to change
- Work across teams and departments
Note some items have weird phrasing; we keep as is.
Then Benefits: we have a paragraph after "Benefits at a glance". The text:
"Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!"
We need to keep that as prose in
. Possibly split into multiple paragraphs? We'll keep as one
. Pay: we have salary range sentence: "The US national base salary range for this position is from $39,200.00 - $72,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location." We'll output as
under Pay. Schedule: "Please be flexible and prepared to work a shift any time between 6A to 11:30P EST time Monday to Sunday." We'll output as
under Schedule. Location: we could include a short p after About the role: "Location: United States". Or we could drop. The instruction: fold minor metadata into a short
or drop it. We'll include a short p. Now ensure we don't include any boilerplate like EEO etc. We removed those. Now output HTML fragment only. Let's craft:
About the role
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Global Servicing Travel Consultant,, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
Location: United States
Responsibilities
- Advise and arrange travel for corporate business customers in the US, Canadian, UK and Australian Markets.
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of Sabre as the Global Distribution System (GDS)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
- A minimum of 2 years’ corporate travel experience
- A minimum of 2 years’ Native GDS Expertise in Sabre
- Excellent verbal and written communication skills
- Excellent Customer service skills in a travel environment
- Strong time management and organizational skills including multi-tasking and prioritizing of workload whilst ensuring maximum quality
- Fares & Ticketing knowledge – including RTW and complex fares
- Knowledge of products including car service, hotels and rail
- Domestic & International destination/geographical knowledge
- Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
- Demonstrated understanding of the relevant customer base
- An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
- An ability to adapt to change
- Work across teams and departments
Benefits
Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses