Global Operations - Travel Manager, Client Services & Program Support

Key Responsibilities

• Serve as a senior escalation point for complex, high-touch, VIP, and sensitive travel scenarios
• Partner with travelers, assistants, and internal stakeholders to support challenging itineraries and service recoveries
• Leverage vendor and industry relationships to drive exceptional traveler outcomes and service resolution
• Provide consultative guidance on travel options, logistics, and traveler experience enhancements
• Support optimization of travel booking processes and traveler workflows across the organization
• Partner with Travel Operations leadership on policy implementation and operational enhancements
• Help drive traveler adoption of preferred tools, processes, and booking behavior
• Support travel communications, training, and change management initiatives
• Lead coordination of travel logistics related to meetings, off-sites, and group travel initiatives
• Partner with Meetings & Events, Procurement, and business stakeholders to support seamless execution
• Advise on travel strategy and logistics for high-profile internal and external events
• Act as key liaison with travel agency/TMC and booking platform partners
• Identify service gaps and operational improvement opportunities within booking and servicing channels
• Support testing and rollout of travel tool enhancements and traveler-facing platform updates

Requirements

• 5-7 years of travel industry experience, preferably within entertainment, executive/VIP travel, or high-touch corporate travel
• Prior travel agent, advisor, TMC, or agency experience strongly preferred
• Deep understanding of complex domestic and international travel logistics
• Experience supporting demanding clients/executives in fast-paced, service-oriented environments
• Experience supporting meetings/events or group travel logistics preferred
• Strong working knowledge of travel booking platforms and servicing workflows
• Exceptional judgment, composure, and customer service orientation
• Strong relationship management and vendor partnership skills

Location

The role is based in our Los Angeles office.

Compensation

The annual base salary for this position is in the range of $111,000 - $137,000. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law. The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address. The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.