Global Services Technical Writer (Must Have MadCap Flare Exp)

Job Description

Technical Writing is responsible for working with engineers, product managers and other subject matter experts to develop technical product and process support documentation.

Demonstrates basic understanding of technical product support documentation.

The Global Services Technical Writing Specialist will be responsible for developing and maintaining training paper-based and electronic documentation including, Service Manuals and SOPs to ensure the ongoing development of clinical knowledge of client customers and internal associates.

Duties and Responsibilities

• Works with client TSS associates to design, develop, and maintain paper-based and electronically formatted instructional material and documentation for training courses that support client products.
• Demonstrates and utilizes effective needs analysis, project management, course development, and evaluation skills.
• Able to work independently to maintain entry and advanced-level courses for both internal and external customers.
• Demonstrates ability to use multimedia technology and authoring tools.
• Works with client associates to develop and maintain technical bulletins, release notes, CLSI procedures, and related policies or procedures for client customers and internal associates.
• Incorporates effective training design techniques and a variety of training delivery modalities into all training documentation.
• Ensures a consistent “Branded” look and feel for all client training documentation and material.
• Ensures electronic storage, retrieval, and routing, of training documentation in document control systems, and the maintenance of training material and processes in official controlled standard operating procedures.
• Consults with SME’s for technical content.
• Represents client Core Values.

Qualifications

• Demonstrated strong technical writing, editing, and proofreading skills.
• Excellent organizational, problem solving, and time management skills.
• Demonstrated effective interpersonal and communication skills, including effective internal and external communications.
• Demonstrated ability to explain complex technical and scientific ideas in simple language.
• Demonstrated ability to quickly learn company technology and terminology.
• Demonstrated consistent professionalism in customer and cross-team/functional interactions with high concern for customer needs and expectations.
• Works well in a team environment.
• Proficiency in MadCap Flare, SharePoint, Microsoft Office, and Publishing.

About Client

Client, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people’s health throughout the world. The Company’s capabilities are instrumental in combating many of the world’s most pressing diseases. Founded in 1897 and headquartered in Franklin Lakes, New Jersey, Client employs more than 25,000 people in approximately 50 countries throughout the world. The Company serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public. It was one of the first companies to sell U.S.-made glass syringes. It was also a pioneer in the production of hypodermic needles and ranked #195 in the 2019 Fortune 500 list. It was also listed among the top 100 companies in Newsweek's 2009 Green Rankings. Ranking of the 500 largest American corporations based on environmental performance, policies, and reputation. Placed third in the health care sector and 83rd overall.

Keywords

#TechnicalWriter #MadCapFlare #Design #Editing #SOP #SharePoint #Publishing #CustomerFacing #Documentation #Develop #ProjectManagement #Copywriter