Global Services Quality Leader (m/f)

For our client, a leader in the Business Services space, we are seeking a Global Services Quality Leader to join their team. This role focuses on operational priorities where safety, quality, compliance, and execution discipline are central to success.

About the role

You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a Business Services environment.

Location: Baden, PA - US based candidates only, no visa sponsorship available.

Responsibilities

• Lead implementation of cohesive quality vision aligned with Zero-Defect Framework
• Drive initiatives to improve product reliability and reduce costs of poor quality
• Engage in resolution of major customer issues and ensure corrective actions are implemented globally
• Operationalize identification framework for High Risk Defect
• Lead initiatives to improve Customer Experience Scores and support outage management

Requirements

• Bachelor's degree and 10 years' Operations experience or high school diploma/GED with 20 years' experience
• Expertise in structured problem solving methodologies
• Proven track record in leading global quality transformations
• Knowledge of engineering and manufacturing processes in power generation
• Experience supporting diverse global customer bases

Benefits

• Opportunities for team development and coaching
• Engagement in transformative quality initiatives
• Involvement with a global and diverse team
• Chance to lead a highly mature quality organization
• Travel opportunities to various locations for customer engagement

Pay

$200,000 – $250,000 annually