Global Quality Manager

Key Responsibilities

• Define and deploy the global quality strategy aligned with business objectives and customer expectations.
• Establish standardized quality systems, processes, and metrics across all manufacturing sites.
• Serve as the escalation point for critical quality issues impacting customers or multiple sites.

Multi-Site Quality Management / Team Management

• Provide direct line leadership to quality managers and quality engineers embedded in 12 manufacturing locations.
• Direct line management of Lead Process Specialist(s) responsible for customer specific quality requirements, PPAP coordination and tracking.
• Ensure consistency in quality practices, reporting, and problem-solving methodologies across all sites.
• Conduct monthly global quality reviews and regular site performance assessments.
• Drive alignment between regional/site leadership and corporate quality priorities.

Customer Quality & Satisfaction

• Lead global customer quality strategy, including complaint resolution, warranty reduction, and scorecard performance.
• Ensure robust root cause analysis (8D, A3, DMAIC) and timely corrective actions.
• Act as key interface for major OEM customers on quality-related topics.
• Improve customer satisfaction metrics (PPM, warranty claims, audit scores).

Operational Quality & Performance

• Establish KPIs and dashboards (e.g., PPM, scrap, rework, cost of poor quality).
• Drive defect prevention through APQP, PPAP, FMEA, Control Plans, and SPC.
• Lead initiatives to reduce variation, improve process capability, and eliminate waste.
• Oversee internal and external audit programs.

Team Development & Organizational Leadership

• Build and mentor a global network of site quality managers, quality engineers and plant leadership.
• Define competency models and training plans for quality personnel.
• Foster a culture of accountability, continuous improvement, and technical excellence.
• Promote best practice sharing across sites.

Continuous Improvement & Transformation

• Lead global initiatives focused on quality excellence, digitalization, and standardization.
• Implement advanced quality tools and data analytics.
• Drive Lean Six Sigma projects to improve quality and reduce cost.

Qualifications

• Bachelor’s degree in Engineering, Manufacturing Engineering, Quality, or related field (Master’s preferred).
• 10+ years of experience in automotive quality.
• 5+ years in a multi-site or global leadership role.
• Strong background in manufacturing quality systems and customer-facing roles.
• Proven experience managing distributed teams and influencing across regions.
• Deep knowledge of IATF 16949, APQP, PPAP, FMEA, SPC, MSA.
• Experience with CI and Lean methodologies, ideally Six Sigma Black Belt.
• Strong leadership and matrix management skills.
• Excellent problem-solving and analytical abilities.
• Ability to influence and drive change across cultures and regions.
• Strong communication skills (executive-level presentations, customer interaction).
• Experience with quality data systems and reporting tools.

Compensation

$137,912 - $172,390 Pay offered may vary depending on multiple individualized factors, including, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.