Global Service Delivery Manager

Who we are

For 30+ years, Stefanini has been helping midsize, large, and global enterprises increase the efficiency of their IT operations while leveraging information technology to empower their businesses. Our offerings include IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. With robust offerings aligned with market trends such as automation, cloud, IoT, and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, Stefanini has a broad portfolio of solutions combining innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services for traditional solutions such as service desk, field service, and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Act as Global Single Point of Contact (SPOC) for client(s)
• Responsible for day-to-day Global delivery of Service Desk, Deskside, and Infrastructure Services
• Provide leadership, direction, and coach/mentor team
• Implement, monitor, and adhere to Best Practices for Global delivery locations
• Implement process improvements
• Manage to Scope of Work and Change of Scopes
• Aid with new launches or new business with client(s)
• Aid with invoicing
• Delivers to Expectations
• Provides Executive Management Presentations on Services
• Participates in on-going Service Delivery Meetings
• Global Expense Management
• Drive Continuous Improvement

Job Requirements

• Bachelor’s degree required, Master's or graduate certifications preferred. Typically requires more than 2 years of Global Management experience.
• Global experience
• Financial Management Experience on a Global level
• In-depth understanding of IT industry dynamics
• Critical thinking and problem-solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, and presentation skills
• Collaboration and team leadership abilities
• Effective time and project management skills
• Ability to manage strategically as well as at a more detailed level as needed
• Experience with ServiceNow is a plus

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision-making;