Global Service Delivery Manager

What will you do?

• Act as Global Single Point of Contact (SPOC) for client(s)
• Responsible for day-to-day Global delivery of Service Desk, Deskside, and Infrastructure Services
• Provide leadership, direction and coach/mentor team
• Implement, monitor and adhere to Best Practices for Global delivery locations
• Implement process improvements
• Manage to Scope of Work and Change of Scopes
• Aid with new launches or new business with client(s)
• Aid with invoicing
• Delivers to Expectations
• Provides Executive Management Presentations on Services
• Participates in on-going Service Delivery Meetings
• Global Expense Management
• Drive Continuous Improvement

What do you need to succeed?

• Bachelor’s degree required, Master's or graduate certifications preferred. Typically requires more than 2 years of Global Management experience.
• Global experience
• Financial Management Experience on a Global level
• In-depth understanding of IT industry dynamics
• Critical thinking and problem solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, facility and presentation skills
• Collaboration and team leadership abilities
• Effective time and project management skills
• Ability to manage strategically as well as at a more detailed level as needed
• Experience with ServiceNow is a plus

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;