Global Security Program Performance and Monitoring - Vice President

Join a world-class team at the forefront of corporate security, where your expertise will drive strategic innovation and shape the future of our global operations. Collaborate with senior leaders, influence key initiatives, and accelerate your career growth within a dynamic, industry-leading organization.

About the role

As the Vice President of Delivery Performance and Monitoring in Global Security, you will be instrumental in defining and implementing the firm's corporate security strategy, advancing security capabilities, and cultivating effective collaborations across functional and product teams. This role ensures that security initiatives are strategically aligned with business objectives and responsive to emerging threats, while supporting innovation and operational excellence through the integration of security best practices and the promotion of a proactive risk management culture.

Responsibilities

• Own the end-to-end delivery performance framework for Corporate Security, establishing metric definitions, thresholds, and reporting standards to measure and drive performance across physical security operations
• Refresh the Quarterly Business Review (QBR) process and scorecard for key vendors, translating performance data into actionable insights and decisions for leadership
• Transform centralized operational data into performance intelligence, partnering with data sourcing and technical teams to ensure the integrity, relevance, and timeliness of the insights presented to stakeholders
• Provide oversight of continuous performance improvements, identifying trends and gaps in delivery outcomes and directing enhancements to strengthen operational effectiveness
• Link and track progress of capital and ongoing maintenance initiatives to issues in site security operations or systems that have been identified both proactively and reactively, and partner with Governance and others to ensure standards, procedures, and training are updated and refined to reflect cross-cutting changes
• Collaborate cross-functionally across Corporate Security and other Global Security functions to align performance reporting with governance rhythms and ensure consistent, transparent messaging of results, changes, and escalations, including to senior executives
• Promote the continued implementation of the Operating Model for Corporate Security across JPMorgan Chase (JPMC) and with other relevant partners

Requirements

• Minimum 6 years of relevant experience in organizational strategy, governance, or program management
• Expertise in implementing performance frameworks and execution of large-scale and complex initiatives
• Ability to anticipate and identify risks/blockers to progress and collaborate to develop effective mitigants
• Strong critical thinking and problem-solving skills and ability to prioritize workloads within a busy, dynamic environment
• Excellent communication (both written and oral) skills, including the ability to present security and technology concepts to a broad range of stakeholders
• Adept at developing relationships across organizational lines, including with senior executives

Preferred Qualifications

• Minimum 8 years of relevant experience in organizational strategy, governance, or program management
• Significant experience in a similarly complex public or private sector organization (preferably in a regulated context but not limited to the financial industry)
• Experience working in or knowledge of security operations, including guard management, technical security systems, and incident management
• Management consulting or internal consulting/corporate strategy team experience
• A relevant postgraduate qualification or professional certifications

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

About the Team

Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent, and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations, and security operations on a global basis.