Global Security Operations Center Central Station Operator
TriCorps · Oklahoma City, OK · 3 wk ago
OTHR$14–$17/hrFull-time
We need to output HTML fragment only, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate.
We need to parse the job description.
Content:
- Overview: description of TriCorps. Could be "About the role" or maybe "Overview". The instruction says use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate.
We need to parse the job description.
Content:
- Overview: description of TriCorps. Could be "About the role" or maybe "Overview". The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "About the role" heading for overview.
- Job Skills / Requirements: includes responsibilities and expectations. Actually there is a "Job Skills / Requirements" section then bullet list of responsibilities, then "Professional Expectations". Then "Qualifications". Then "Schedule & Work Environment". Then "Education Requirements". Then "Certification Requirements". Then "Additional Information / Benefits". Also Pay: "$ 14.00 - $ 17.00". Also schedule info.
We need to decide sections:
- About the role: overview paragraph(s) about TriCorps and role.
- Responsibilities: list of duties (monitor video surveillance, respond to alarms, place calls, document, maintain communication, assist with additional duties).
- Requirements: maybe combine "Job Skills / Requirements" and "Professional Expectations"? But we have separate sections: Requirements (maybe general), Qualifications, Skills. The instruction says we can have sections for Requirements, Qualifications, Skills. We need to decide what content goes where.
We have:
Job Skills / Requirements (heading) includes: "This position is on-site and focuses on monitoring video surveillance, alarm systems, and incident activity to help ensure the safety and security of client properties. As part of the Global Security Operations Center team, you will serve as a key communication point for alarm response, dispatch coordination, and customer communication. This role requires attention to detail, clear communication, and the ability to remain calm and composed in fast-paced or high-stress situations."
That's more like role description, could go under About the role or Responsibilities. But we already have About the role for overview. Could treat this as part of About the role.
Then there is a list of responsibilities (starting with "Monitor video surveillance...").
Then "Professional Expectations" bullet list.
Then "Qualifications" bullet list.
Then "Schedule & Work Environment" includes schedule info.
Then "Education Requirements (All)" High School Diploma or Equivalent.
Then "Certification Requirements (All)" Valid State Driver's License.
Then "Additional Information / Benefits" Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days. Also says "This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends, IN PERSON (On-Site) Position."
Pay: "$ 14.00 - $ 17.00" appears near top after location.
Thus we need sections:
- About the role: overview of TriCorps and role description (maybe combine overview and the Job Skills/Requirements paragraph).
- Responsibilities: list of duties.
- Requirements: maybe combine "Professional Expectations"? Actually "Professional Expectations" could be considered Requirements or Skills. But we have separate Skills section maybe for skills like communication, typing, etc. Qualifications for education/experience. Let's map:
Skills: maybe "Fluent in English; proficiency in an additional language is a plus. Excellent verbal and written communication skills. Basic computer proficiency, including Microsoft Windows and related programs. Ability to type a minimum of 20 words per minute. Strong organizational, multitasking, and time management skills." That's skills.
Qualifications: maybe "Dependable work ethic and ability to adapt to changing priorities. Flexibility to work weekends or alternate shifts as needed. Call center or central station experience preferred, but not required." Also education and certification could be separate but we could put them under Qualifications? However we have separate headings for Education Requirements and Certification Requirements not listed in allowed headings. The allowed headings list does not include Education or Certification. So we must fold those into other sections (maybe Qualifications) or drop if not substantive? The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exhaustive, but we should prefer those headings. It didn't forbid other headings, but says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they want us to use only those headings. So we need to map education and certification into Qualifications or Requirements.
Pay: we have pay range.
Schedule: we have schedule info.
Benefits: we have benefits.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must ensure each section has real specific content; no filler.
Let's extract content:
About the role: TriCorps overview and role description.
Paragraph: "TriCorps is an integrated security and technology firm specializing in providing cost-effective, world-class services tailored to meet the needs of our clients. Founded in 2000, TriCorps has spent more than twenty-five years delivering physical security, electronic security, and cybersecurity services across the nation. With branch locations in every region we serve, we’re proud to protect clients of every size and industry with integrity and innovation. TriCorps is staffed with some of the most experienced security and technology professionals in the industry. Our leadership team includes former military personnel, retired law enforcement officers, and technology experts who bring hundreds of years of combined experience. At TriCorps, we believe true security goes beyond protection—it’s built on partnership, trust, and excellence. We’re committed to innovation and continual improvement, setting the standard for integrated security and technology through our dedication to clients and our people."
Then role description: "This position is on-site and focuses on monitoring video surveillance, alarm systems, and incident activity to help ensure the safety and security of client properties. As part of the Global Security Operations Center team, you will serve as a key communication point for alarm response, dispatch coordination, and customer communication. This role requires attention to detail, clear communication, and the ability to remain calm and composed in fast-paced or high-stress situations."
We can combine into About the role.
Responsibilities: list:
- Monitor video surveillance and alarm systems for multiple client sites.
- Respond promptly to alarm signals and follow on-screen instructions to verify and assess alerts.
- Place outgoing calls to confirm alarm activity, dispatch the appropriate authorities, and notify designated contacts.
- Accurately document all responses, communications, and actions taken within the alarm monitoring software.
- Maintain professional communication with customers, field personnel, and responding agencies at all times.
- Assist with additional GSOC and operational support duties as assigned.
Requirements: maybe "Professional Expectations" list:
- Stay calm and communicate clearly during alarm events or customer interactions.
- Maintain a professional demeanor, reliability, and accuracy throughout all tasks.
- Prioritize multiple responsibilities efficiently while ensuring attention to detail.
- Work independently or collaboratively as part of a team.
- Uphold TriCorps’ standards of professionalism, vigilance, and integrity.
Qualifications: maybe education and certification plus experience? But we have Qualifications section for things like "Fluent in English; proficiency in an additional language is a plus. Excellent verbal and written communication skills. Basic computer proficiency, including Microsoft Windows and related programs. Ability to type a minimum of 20 words per minute. Strong organizational, multitasking, and time management skills. Dependable work ethic and ability to adapt to changing priorities. Flexibility to work weekends or alternate shifts as needed. Call center or central station experience preferred, but not required."
But that seems more like skills and qualifications. However we have separate Skills section; we could put communication, typing, computer proficiency under Skills. Qualifications could be education and certification: High School Diploma or Equivalent, Valid State Driver's License. Also maybe "Call center or central station experience preferred, but not required." Could be qualifications.
Let's decide:
Skills: communication, typing, computer proficiency, organizational/multitasking/time management.
Qualifications: education (HS diploma or equivalent), certification (valid state driver's license), experience (call center or central station preferred), language fluency, dependable work ethic, flexibility to work weekends, adapt to changing priorities.
But we need to avoid duplication.
Better: Use Qualifications for education/certification and maybe experience. Skills for specific abilities.
Let's extract:
Education Requirements: High School Diploma or Equivalent.
Certification Requirements: Valid State Driver's License.
Qualifications (maybe from "Job Skills / Requirements" and "Professional Expectations"): Fluent in English; proficiency in an additional language is a plus. Excellent verbal and written communication skills. Basic computer proficiency, including Microsoft Windows and related programs. Ability to type a minimum of 20 words per minute. Strong organizational, multitasking, and time management skills. Dependable work ethic and ability to adapt to changing priorities. Flexibility to work weekends or alternate shifts as needed. Call center or central station experience preferred, but not required.
But that list includes many skill-like items. However we can still put them under Qualifications; Skills could be maybe just "Fluent in English; proficiency in an additional language is a plus." But that seems odd.
Alternatively, we could combine Qualifications and Skills into one section, but we need to follow instruction to prefer few substantive sections over many thin ones. So maybe we can have only About the role, Responsibilities, Requirements (which includes professional expectations), Qualifications (education/certification/experience/language), Skills (maybe just typing/computer proficiency?), Benefits, Pay, Schedule.
But we need to avoid thin sections. Let's think: we could merge Skills into Qualifications, and not have a separate Skills section. The instruction says we can use those headings but not required to use all. So we can omit Skills if it would be thin. Similarly we could omit Requirements if we put professional expectations elsewhere. But we need to capture all substantive info.
Let's decide to use sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. And maybe Requirements (professional expectations) could be part of Qualifications? But we have both Qualifications and Requirements headings allowed. We could have Requirements for professional expectations, and Qualifications for education/certification/experience/language. That seems reasonable.
Thus:
- About the role: overview + role description.
- Responsibilities: list of duties.
- Requirements: professional expectations (calm communication, professional demeanor, prioritize, work independently/team, uphold standards).
- Qualifications: education (HS diploma or equivalent), certification (valid state driver's license), language fluency (English fluent, additional language plus), computer proficiency (Windows, typing 20 wpm), organizational/multitasking/time management, dependable work ethic, flexibility to work weekends/alternate shifts, call center or central station experience preferred.
- Benefits: medical, dental, vision insurance, paid vacation, paid sick days.
- Pay: $14.00 - $17.00 (per hour presumably).
- Schedule: Full-Time, on-site, may include weekends or alternate shift schedules; 1st, 2nd, 3rd shift, weekends.
We must avoid filler like "not specified". All content is specific.
Now produce HTML:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exhaustive, but we should prefer those headings. It didn't forbid other headings, but says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they want us to use only those headings. So we need to map education and certification into Qualifications or Requirements.
Pay: we have pay range.
Schedule: we have schedule info.
Benefits: we have benefits.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must ensure each section has real specific content; no filler.
Let's extract content:
About the role: TriCorps overview and role description.
Paragraph: "TriCorps is an integrated security and technology firm specializing in providing cost-effective, world-class services tailored to meet the needs of our clients. Founded in 2000, TriCorps has spent more than twenty-five years delivering physical security, electronic security, and cybersecurity services across the nation. With branch locations in every region we serve, we’re proud to protect clients of every size and industry with integrity and innovation. TriCorps is staffed with some of the most experienced security and technology professionals in the industry. Our leadership team includes former military personnel, retired law enforcement officers, and technology experts who bring hundreds of years of combined experience. At TriCorps, we believe true security goes beyond protection—it’s built on partnership, trust, and excellence. We’re committed to innovation and continual improvement, setting the standard for integrated security and technology through our dedication to clients and our people."
Then role description: "This position is on-site and focuses on monitoring video surveillance, alarm systems, and incident activity to help ensure the safety and security of client properties. As part of the Global Security Operations Center team, you will serve as a key communication point for alarm response, dispatch coordination, and customer communication. This role requires attention to detail, clear communication, and the ability to remain calm and composed in fast-paced or high-stress situations."
We can combine into About the role.
Responsibilities: list:
- Monitor video surveillance and alarm systems for multiple client sites.
- Respond promptly to alarm signals and follow on-screen instructions to verify and assess alerts.
- Place outgoing calls to confirm alarm activity, dispatch the appropriate authorities, and notify designated contacts.
- Accurately document all responses, communications, and actions taken within the alarm monitoring software.
- Maintain professional communication with customers, field personnel, and responding agencies at all times.
- Assist with additional GSOC and operational support duties as assigned.
Requirements: maybe "Professional Expectations" list:
- Stay calm and communicate clearly during alarm events or customer interactions.
- Maintain a professional demeanor, reliability, and accuracy throughout all tasks.
- Prioritize multiple responsibilities efficiently while ensuring attention to detail.
- Work independently or collaboratively as part of a team.
- Uphold TriCorps’ standards of professionalism, vigilance, and integrity.
Qualifications: maybe education and certification plus experience? But we have Qualifications section for things like "Fluent in English; proficiency in an additional language is a plus. Excellent verbal and written communication skills. Basic computer proficiency, including Microsoft Windows and related programs. Ability to type a minimum of 20 words per minute. Strong organizational, multitasking, and time management skills. Dependable work ethic and ability to adapt to changing priorities. Flexibility to work weekends or alternate shifts as needed. Call center or central station experience preferred, but not required."
But that seems more like skills and qualifications. However we have separate Skills section; we could put communication, typing, computer proficiency under Skills. Qualifications could be education and certification: High School Diploma or Equivalent, Valid State Driver's License. Also maybe "Call center or central station experience preferred, but not required." Could be qualifications.
Let's decide:
Skills: communication, typing, computer proficiency, organizational/multitasking/time management.
Qualifications: education (HS diploma or equivalent), certification (valid state driver's license), experience (call center or central station preferred), language fluency, dependable work ethic, flexibility to work weekends, adapt to changing priorities.
But we need to avoid duplication.
Better: Use Qualifications for education/certification and maybe experience. Skills for specific abilities.
Let's extract:
Education Requirements: High School Diploma or Equivalent.
Certification Requirements: Valid State Driver's License.
Qualifications (maybe from "Job Skills / Requirements" and "Professional Expectations"): Fluent in English; proficiency in an additional language is a plus. Excellent verbal and written communication skills. Basic computer proficiency, including Microsoft Windows and related programs. Ability to type a minimum of 20 words per minute. Strong organizational, multitasking, and time management skills. Dependable work ethic and ability to adapt to changing priorities. Flexibility to work weekends or alternate shifts as needed. Call center or central station experience preferred, but not required.
But that list includes many skill-like items. However we can still put them under Qualifications; Skills could be maybe just "Fluent in English; proficiency in an additional language is a plus." But that seems odd.
Alternatively, we could combine Qualifications and Skills into one section, but we need to follow instruction to prefer few substantive sections over many thin ones. So maybe we can have only About the role, Responsibilities, Requirements (which includes professional expectations), Qualifications (education/certification/experience/language), Skills (maybe just typing/computer proficiency?), Benefits, Pay, Schedule.
But we need to avoid thin sections. Let's think: we could merge Skills into Qualifications, and not have a separate Skills section. The instruction says we can use those headings but not required to use all. So we can omit Skills if it would be thin. Similarly we could omit Requirements if we put professional expectations elsewhere. But we need to capture all substantive info.
Let's decide to use sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. And maybe Requirements (professional expectations) could be part of Qualifications? But we have both Qualifications and Requirements headings allowed. We could have Requirements for professional expectations, and Qualifications for education/certification/experience/language. That seems reasonable.
Thus:
- About the role: overview + role description.
- Responsibilities: list of duties.
- Requirements: professional expectations (calm communication, professional demeanor, prioritize, work independently/team, uphold standards).
- Qualifications: education (HS diploma or equivalent), certification (valid state driver's license), language fluency (English fluent, additional language plus), computer proficiency (Windows, typing 20 wpm), organizational/multitasking/time management, dependable work ethic, flexibility to work weekends/alternate shifts, call center or central station experience preferred.
- Benefits: medical, dental, vision insurance, paid vacation, paid sick days.
- Pay: $14.00 - $17.00 (per hour presumably).
- Schedule: Full-Time, on-site, may include weekends or alternate shift schedules; 1st, 2nd, 3rd shift, weekends.
We must avoid filler like "not specified". All content is specific.
Now produce HTML:
About the role
About the role
TriCorps is an integrated security and technology firm specializing in providing cost-effective, world-class services tailored to meet the needs of our clients. Founded in 2000, TriCorps has spent more than twenty-five years delivering physical security, electronic security, and cybersecurity services across the nation. With branch locations in every region we serve, we’re proud to protect clients of every size and industry with integrity and innovation. TriCorps is staffed with some of the most experienced security and technology professionals in the industry. Our