Global Security Operations Center Analyst (Physical Security)

About the role

The Global Security Operations Center Analyst (Mid-Level) supports and enhances Global Security Operations Center functions by analyzing, coordinating, and responding to security incidents and communications. Under the direction of the GSOC Manager, this role applies established SOP's, best practices, and response protocols to protect business, assets, employees, visitors, and the organization’s brand.

Responsibilities

• Follow established SOPs, processes, and operations of the GSOC and ensure policies, procedures and objectives align with client goals.
• Apply established best practices to identify, assess, and support all incidents that have actual or potential impact to business assets, employees, visitors, or the organization’s brand.
• Demonstrate the ability to recognize issues, apply security training and procedures, and execute defined response protocols effectively.
• Ensure timely and accurate communication of incident details, actions taken, and outcomes to leadership and relevant stakeholders, in accordance with escalation and reporting guidelines.
• Perform analysis of security reports, post orders, security logs, and other security correspondence, and take action to ensure that the GSOC is delivering maximum value to Crane Logistics.
• Take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the local sites via telephone, email, technology platform alert, or other systems; must be able to escalate critical event information to the GSOC manager.

Requirements

• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.
• Experience with persistent threat monitoring, video, camera monitoring, alarm response, asset monitoring, escalation protocols and matrices, security technology suites (COP, SIEM, SOAR), and the ability to discern urgency, priority, and scope of alerts and threats.
• Five years’ experience within a GSOC, Security Communications center, or call center environment. Background in military, law enforcement, Emergency dispatch, or intelligence is a plus.
• Ability to prioritize workload based on urgency; ability to action tasks and communicate to a range of audiences; ability to assess and evaluate situations effectively within a dynamic environment; ability to adapt to changing priorities.
• Demonstrated analytic and critical thinking skills, research skills, and basic investigative skills.
• Strong computer skills.

Qualifications

• Bachelor's degree in criminal justice, security studies or related field preferred (or equivalent experience).

Skills

• Excellent verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• Ability to research, investigate, and compile information quickly and effectively.
• Ability to coach, mentor, and motivate junior analysts.

Benefits

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Come join the leader in logistics and take your career in the right direction.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.