Global Sales - Project Manager

Primary Responsibilities

• Lead assigned projects from concept through commercial launch while ensuring project milestones and customer requirements are achieved
• Develop, maintain, and execute project timelines while proactively identifying risks and implementing solutions
• Maintain accurate project documentation, customer records, project trackers, and order status
• Monitor project progress and communicate updates, risks, and recommendations to customers and internal stakeholders
• Ensure customer requirements align with internal capabilities and business priorities
• Support continuous improvement initiatives within project management processes

Customer Management

• Build and maintain strong customer relationships through proactive communication and exceptional customer service
• Schedule and lead customer meetings while documenting meeting notes, action items, and follow-up activities
• Cooksample submissions, quotations, regulatory requests, timelines, and other customer project activities
• Support successful product launches while maintaining a high level of customer satisfaction

Cross-Functional Collaboration

• Partner with Business Development, R&D, Supply Chain, Quality, Regulatory, Operations, Purchasing, and Production to ensure successful project execution
• Participate in Gate Review meetings and coordinate cross-functional communication
• Coordinate production line trials, manufacturing activities, and customer visits as needed
• Aid in customer complaint investigations by coordinating with customers and the Quality team
• Escalate project risks appropriately while providing practical recommendations and solutions

Business Support

• Initiate Product Development Requests (PDRs) by gathering product requirements, specifications, target costs, launch timelines, and packaging information
• Coordinate quotation requests, review pricing accuracy, and communicate approved quotations to customers
• Ensure approved pricing is accurately transferred to the BOM/PO Coordinator
• Monitor customer accounts and identify potential risks and business opportunities
• Identify opportunities for account growth

Qualifications

• Bachelor's degree or equivalent work experience
• Excellent organizational, communication, and time management skills
• Strong interpersonal skills with a positive, customer-focused, and team-oriented attitude
• Ability to manage multiple priorities in a fast-paced manufacturing environment
• Strong analytical, critical thinking, and problem-solving skills
• Proficiency in Microsoft Office (Excel, Outlook, Word, and PowerPoint)