Global Procure to Pay (P2P) Manager

About the role

This role is based in our Newton, MA office. The Global Procure to Pay (P2P) Manager is responsible for overseeing the end-to-end procure-to-pay process, including invoice processing, vendor management, and payment operations. This role ensures efficient, compliant, and cost-effective P2P operations while driving process improvements and maintaining strong vendor relationships. This position will report to the Director of Global Shared Services.

Responsibilities

• Manage vendor invoice intake, approval workflows, validation, coding, and processing
• Ensure timely and accurate vendor payments while optimizing cash flow
• Monitor and manage payment terms, early payment discounts, and vendor payment schedules
• Manage all aspects of employee expense reimbursement processes
• Develop and maintain strong relationships with key vendors and suppliers
• Manage vendor onboarding, setup, and master data maintenance
• Negotiate payment terms and resolve vendor disputes
• Oversee vendor communication regarding payment inquiries and issues, ensuring prompt and appropriate responses to queries
• Maintain vendor compliance with company policies and contractual obligations
• Support strategic sourcing initiatives and supplier consolidation efforts
• Ensure compliance with company policies, procurement guidelines, and financial controls
• Maintain SOX compliance for P2P processes and internal controls
• Implement and monitor segregation of duties and approval hierarchies
• Manage audit requirements and support internal/external audits
• Ensure tax compliance including 1099 reporting and VAT/GST requirements
• Maintain proper documentation and audit trails for all transactions
• Monitor and prevent duplicate payments and fraud risks
• Identify and implement process improvements to increase efficiency and reduce costs
• Drive automation initiatives including e-invoicing, workflow automation, and touchless processing
• Develop and document standard operating procedures and best practices
• Lead P2P system implementations, upgrades, and optimization projects
• Implement key performance indicators (KPIs) and metrics to monitor P2P performance
• Champion digital transformation initiatives within the P2P function
• Lead, mentor, and develop P2P team members
• Conduct performance reviews and provide ongoing coaching and feedback
• Manage workload distribution and resource allocation
• Foster a culture of continuous improvement and customer service excellence
• Provide training on P2P systems, policies, and procedures
• Prepare and analyze P2P metrics including cycle times, processing costs, and accuracy rates
• Generate reports on spending patterns, vendor performance, and payment analytics
• Support month-end, quarter-end, and year-end close processes
• Provide accrual reporting and analysis for outstanding liabilities
• Monitor aging reports and resolve outstanding items
• Support budgeting and forecasting activities with spend data and analysis
• Partner with procurement, finance, operations, and business units
• Serve as primary point of contact for P2P-related inquiries

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field
• Professional certifications preferred (e.g., Certified Accounts Payable Professional (CAPP))
• 15+ years of progressive experience in procure-to-pay, accounts payable, or procurement operations
• Minimum 10 years in a management or supervisory role
• Experience managing end-to-end P2P processes in a large multi-national organization
• Background in process improvement and automation initiatives
• Experience with ERP system implementations or upgrades
• Public company or highly regulated industry experience preferred
• Expert knowledge of P2P processes, best practices, and controls
• Proficiency with ERP systems (SAP, Oracle, Workday, NetSuite, etc.)
• Advanced Excel skills including pivot tables, VLOOKUP, and data analysis
• Understanding of accounting principles and general ledger integration
• Knowledge of e-procurement and e-invoicing technologies, including global compliance requirements for indirect tax
• Strong understanding of procurement and accounts payable principles
• Excellent analytical and problem-solving abilities
• High attention to detail and accuracy
• Strong project management and organizational skills
• Excellent communication and stakeholder management abilities
• Ability to influence and negotiate effectively
• Change management and process improvement mindset
• Leadership and team development capabilities
• Customer service orientation
• Ability to work under pressure and meet tight deadlines

Pay

The salary range for this role is $90k-$130k based on experience, plus up to 10% annual bonus based on performance.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer with a philanthropic organization
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: Open Vacation, plus 10 national holidays, and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world