Global Process Owner - Capital Delivery

About the Role

As the Global Process Owner (GPO) over Capital Delivery, you are accountable for the design, standardization, governance, and integrity of a critical cross-functional business process across QTS. This role defines the scope of the end-to-end process and ensures it is executed effectively, consistently, and with appropriate controls across the global enterprise. You will track the business value realization of improvements to the end-to-end process and operate within the enterprise GPO operating model, partnering closely with functional leaders and the GPO Leader.

The Capital Delivery Global Process Owner is responsible for the end-to-end processes associated with the planning, development, execution, and turnover of capital projects across the QTS portfolio. This includes establishing standardized, scalable, and controlled processes to enable predictable delivery of capacity, schedule, cost, and quality objectives.

Responsibilities

• Process Ownership & Governance
  • Own end-to-end accountability for the Capital Delivery process domain, including process boundaries, decision points, controls, and escalation paths.
  • Define and maintain the global process design, scope, and taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation.
  • Partner with business stakeholders to ensure process designs meet business objectives.
  • Enforce process governance, including stage gates, reconciliations, approval frameworks, and exception handling.
  • Establish and lead process council reviews to evaluate performance and align roadmaps with executive expectations.
  • Manage intake, prioritization, sequencing, and approval of process changes, assessing enterprise impacts and risks.
• Standards, Controls & Data Integrity
  • Develop and maintain standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.
  • Define and govern critical data elements, ownership, lineage, validation rules, and data quality thresholds.
  • Hold sign-off authority on system changes impacting the end-to-end process.
  • Partner with systems and data teams to translate process standards into system requirements and embedded controls.
  • Influence technology roadmaps to support business process design and IT delivery.
• Performance Monitoring & Continuous Improvement
  • Define, maintain, and report process KPIs focused on cycle times, effectiveness, quality, and compliance.
  • Link process KPIs to QTS enterprise objectives.
  • Use analytics to identify bottlenecks, control gaps, and improvement opportunities.
  • Drive prioritized process improvements to strengthen cycle time, quality, employee experience, and profitability.
  • Establish mechanisms for capturing and reporting value realization of process improvements.
• Enablement & Adoption
  • Support adoption of process standards through training, communications, and compliance reinforcement.
  • Coordinate rollout of process changes with functional stakeholders and enterprise change partners.
  • Reinforce disciplined planning behaviors and adherence to enterprise standards.
• Scope and Impact
  • Enterprise-wide ownership and decision rights for end-to-end process designs, standards, KPIs, and controls.
  • Regular interaction with senior functional leaders; drives process council forums and escalations.
  • Direct influence on process execution consistency, data integrity, and quality.
  • Measure and demonstrate the business value of process improvements linked to QTS objectives.
• Capital Delivery Process Scope
  • Capital project initiation and governance.
  • Project intake, prioritization, and funding approvals.
  • Integrated project planning and scheduling.
  • Design development and management.
  • Procurement and contract administration.
  • Construction execution and controls.
  • Change order and risk management.
  • Cost management and forecasting.
  • Commissioning and readiness validation.
  • Asset capitalization and financial closeout.
  • Turnover to Facilities Operations.
  • Governance of process handoffs, decision points, controls, roles, and accountabilities across stakeholder groups.
  • Ownership of process requirements related to master data, controls, metrics, reporting, and system integrations.

Requirements

• Bachelor’s degree or equivalent experience.
• 7–10 years of experience in real estate, finance, engineering, project management, or enterprise planning within a complex, high-growth environment.
• 5+ years in a process ownership, business transformation, or planning leadership role with demonstrated accountability for governance, standardization, controls, and KPI management.
• Proven success establishing governance, standards, controls, and KPIs in complex environments.
• Experience designing or improving end-to-end planning processes connecting demand, capacity, capital, and operational execution.
• Strong influence skills in matrixed organizations without direct authority.
• Experience partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, and decision-grade reporting.
• Ability to present findings and recommendations to executive stakeholders.
• Familiarity with AI tools such as Microsoft CoPilot.

Preferred Qualifications

• Experience in data center, mission-critical infrastructure, real estate development, utilities, telecommunications, or large-scale construction environments.
• PMP, PgMP, or similar professional certification.
• Lean Six Sigma Black Belt or Green Belt from an accredited organization.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Bonus or commission eligibility for every employee.
• Generous PTO, Paid Volunteer Days, and Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid holidays annually, with holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.