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Sales Operations Global Process Owner

Intel · Hillsboro, OR · 1 mo ago
Hybrid$142k–$237k/yrFull-time

About the role

The Role and Impact: As a Sales Operations Global Process Owner, you will play a pivotal role in driving the success of Intel's projects and programs by providing analytical expertise and process management support.

Key Responsibilities

  • Carry out quantitative and qualitative analyses to support the execution of project/program objectives.

  • Assess resource utilization, track project progress, and monitor objectives and key results (OKRs) to ensure alignment with strategic goals.

  • Identify performance gaps, manage risks, and ensure compliance with organizational processes and guidelines.

  • Develop and maintain project/program management infrastructure, including issue tracking, reporting, dashboard monitoring, and project plan builds.

  • Create advanced visualizations and reports to communicate data-driven insights to stakeholders for optimal decision-making.

  • Collaborate with project/program managers to implement objectives and support variable aspects of projects.

  • Provide recommendations for improving project management processes and staying ahead of emerging business trends.

  • Lead the global strategy and execution of the Sales Operations transformation to a modern managed services model.

  • Design and operationalize the future-state operating model, governance, and performance framework.

  • Partner with product, technology, and AI teams to shape the Agentic AI vision and embed AI-driven capabilities that leapfrog sales ops into next-generation operating practices.

  • Define and sequence the multi-year transformation roadmap, including funding, prioritization and approvals.

  • Drive disciplined transition planning and execution, ensuring business continuity throughout transformation waves.

  • Lead the orchestration of cutovers, readiness checkpoints, and deployment cycles during quarter-critical and high-risk periods.

  • Oversee stabilization phases, ensuring rapid issue resolution, performance adherence, and a seamless shift to steady-state operations.

  • Establish repeatable frameworks, playbooks, and governance models that institutionalize transition excellence across SMG.

  • Own go-live readiness, deployment execution, and continuity during quarter-critical cycles.

  • Ensure smooth operational handoffs, early-life support, and sustained performance after transition.

  • Integrate AI automation and predictive tools into workflows to drive speed, accuracy, and scalability.

  • Modernize processes across people, technology, and vendor ecosystems to improve efficiency and execution quality.

  • Partner with Finance, HR, IT, Legal, BMG, CPG, and regional teams to enable sustainable transformation.

  • Influence senior leaders through data-driven insights and clear, concise communication.

  • Represent Sales Operations Transformation in senior-level forums and executive escalations.

Qualifications

  • Bachelor's degree in a relevant field with 6+ years of hands-on experience in business domains, project/program management, or data-driven methodologies, OR a Master's degree in a relevant field with 4+ years of applicable experience, OR a PhD with 2+ years of professional experience.

  • Demonstrated expertise in project/program management techniques and analytical methodologies.

  • Proficiency in AI (e.g. Copilot, Gemini), data visualization tools including Power BI, and software for reporting and insights delivery.

  • Strong ability to conduct quantitative/qualitative analysis and derive actionable insights.

  • Familiarity with project management systems and practices for tracking progress and compliance.

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