Global Process Owner (100% Remote)

Responsibilities

• Own the day-to-day global end-to-end credit process, including onboarding, credit application reviews, and credit limit management
• Maintain and operate global credit processes to ensure efficiency, compliance, and operational continuity
• Manage the credit lifecycle, including new credit applications, credit line increase requests, account maintenance, case management, and dispute resolution
• Support global credit operations across AMER, EMEA, and APAC while maintaining appropriate risk controls
• Support AI workforce initiatives and automation projects within Credit & Collections
• Collaborate with Engineering, Product, and Revenue AI teams to support AI-driven credit solutions
• Maintain and enhance AI agent procedures and workflows
• Monitor AI agent performance and ensure compliance controls remain embedded within automated workflows
• Identify opportunities for future AI automation and process improvements
• Manage global credit exposure and minimize financial risk across customer portfolios
• Operate within established credit risk frameworks, including credit scoring, credit limit management, and portfolio monitoring
• Partner with Global Risk teams to align credit operations with enterprise risk standards
• Ensure compliance with SOX, audit requirements, and financial control standards
• Serve as the primary point of contact for global credit process inquiries
• Parenth with Revenue Operations, Sales, Finance, Legal, and Compliance teams to support business objectives
• Manage day-to-day relationships with business process outsourcing (BPO) partners
• Monitor process performance, investigate operational issues, and support continuous improvement initiatives

Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field
• 5+ years of experience in credit, credit risk management, collections, or revenue operations
• Strong knowledge of end-to-end credit management, including credit assessment, credit limits, portfolio management, collections, and dispute resolution
• Experience working with AI, automation, or intelligent workflow solutions in finance or operations
• Strong understanding of financial controls, SOX compliance, audit requirements, and risk management frameworks
• Experience collaborating with Engineering, Product, Operations, and Finance teams
• Experience managing or partnering with BPO or outsourced operations
• Excellent analytical skills with the ability to interpret data and measure process performance
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Experience in advertising, technology, or other high-growth environments with high-volume credit operations
• Experience with AI agents or intelligent workflow solutions supporting credit, collections, or risk management
• Experience with credit scoring models, financial risk analytics, or predictive modeling
• Knowledge of global billing, invoicing, and accounts receivable processes across multiple regions and currencies
• Experience with process mining, Robotic Process Automation (RPA), or intelligent automation platforms
• Professional certification in credit management or risk management (e.g., CICM, FCI, FRM, PRM)
• Experience in interim or contingent workforce roles
• Experience working within a Shared Services or Global Business Services environment