Global Process Owner

About the role

The Global Process Owner (GPO) is accountable for the design, standardization, governance, and integrity of a critical cross-functional business process across QTS. This role defines the scope of the end-to-end process and ensures it is executed effectively, consistently, and with appropriate controls across the global enterprise.

Responsibilities

• Own end-to-end accountability for a specific process domain and its design, including process boundaries, decision points, controls, and escalation paths across all processes and subprocesses.
• Define and maintain the end-to-end global process design, scope and taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards.
• Partner with business stakeholders to ensure business process designs effectively meet business objectives.
• Enforce process governance including stage gates, reconciliations, approval frameworks, and exception handling.
• Establish and lead process council reviews to evaluate process performance, communicate process health and ensure process roadmaps are aligned with executive stakeholder expectations.
• Manage intake, prioritization, sequencing and approval of underlying process changes, assessing enterprise impacts, risk, and control implications.
• Ensure governance for the end-to-end process aligns with enterprise initiative and process governance frameworks.
• Standards, Controls & Data Integrity
• Develop and maintain standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.
• Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds in coordination with QTS data owners.
• Hold sign-off authority on system changes that impact the end-to-end process.
• Partner with systems and data teams to translate process standards into system requirements and embedded controls.
• Influence technology roadmaps to support business process design and support IT teams in technical delivery of any changes to the end-to-end process.
• Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.
• Performance Monitoring & Continuous Improvement
• Define, maintain and report process KPIs focused on end-to-end process cycle times and process effectiveness, quality and compliance.
• Clearly link process KPIs to overall QTS enterprise objectives.
• Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities.
• Identify and remediate root causes affecting process health using data-driven decision making.
• Drive prioritized process improvements that strengthen cycle time, quality, employee experience and profitability.
• Establish a mechanism for capturing and reporting value realization of process improvements.
• Enablement & Adoption
• Support adoption of process standards through training guidance, communications, readiness criteria, and compliance reinforcement.
• Coordinate rollout of process changes with key functional stakeholders and enterprise change partners.
• Reinforce disciplined planning behaviors and adherence to enterprise standards.
• Scope and Impact
• Enterprise-wide ownership and decision rights for end-to-end process designs, standards, KPIs and controls
• Regular interaction with senior functional leaders; drives process council forums and escalations
• Direct influence on process execution consistency, data integrity, and quality

Qualifications

• Bachelor’s degree or equivalent experience
• 7-10+ years of experience in S&OP, supply chain, finance, operations, or enterprise planning, including experience leading cross-functional planning processes in complex organizations
• 5+ years in a process ownership, business transformation, or planning leadership role with demonstrated accountability for governance, standardization, controls, and KPI management
• Demonstrated success establishing governance, standards, controls, and KPIs in complex environments
• Strong influence skills in matrixed organizations without direct authority
• Demonstrated success partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, and decision-grade reporting
• Experience supporting enterprise transformation, process redesign, ERP enablement, or planning system implementations
• Ability to present findings and recommendations to executive stakeholder audiences
• Familiarity with AI tools such as Microsoft CoPilot
• Nice to have:
• Lean Six Sigma Black Belt or Green Belt from an accredited organization
• Working knowledge of business intelligence and process mining tools (Tableau, Celonis, etc.)
• Experience running Kaizen/rapid improvement workshops

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program