Business Process Owner (Remote)
About the role
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
The Business Process Owner is responsible for continuously optimizing and modernizing operational workflows across the full title insurance lifecycle, from order opening through post-closing and policy issuance. This role applies a data-driven, first-principles approach to simplify, standardize, and improve processes, while owning specific process domains and driving them toward scalable, automated solutions. Working closely with cross-functional teams, the analyst translates operational needs into efficient, compliant workflows that balance automation and human input. By leveraging production data, embedding regulatory requirements, and supporting enterprise-wide adoption, the role ensures consistent, measurable improvements and helps institutionalize best practices across geographies and business segments.
Responsibilities
- Own the analysis and optimization of defined process domains within the title insurance lifecycle, applying a first-principles mindset to challenge legacy workflows and drive toward simpler, more scalable, and outcome-driven solutions.