Global Payments Specialist II - Wire M-F 9am-6pm

Essential Duties & Responsibilities

• Processes international and domestic inbound/outbound wire payments via internal payment origination networks and/or incoming customer calls including customer authentication via security PIN #s and payment special instructions.
• Processes domestic inbound/outbound real-time payments and troubleshoot exceptions and customer inquiries.
• Maintains vigilance against fraud related/anti-money laundering payment activity according to federal regulations and associated procedures, escalating to Bank Compliance/management as needed.
• Troubleshoots file/batch exceptions resulting from customer-driven electronic transmission failures via direct customer or internal sales relationship manager consultation; executes systemic clearance or deletion activities based on research and follow-up.
• Effectively routes international USD wire payments as instructed by clients to third-party international clearing banks.
• Provides call support and service for commercial-based clients needing high-value wire payment transaction processing.
• Executes on governmental-mandated payment remittances in accordance with specific federal regulations.
• Ensures full compliance with state and federal laws, rules, and regulations (E, FFIEC, etc.) through the development and maintenance of strong partnerships with internal sales and support teams and other internal and external customers.
• Initiates payment-related research requests via centralized problem resolution tracking system.
• Handles routine inquiries and confirmations for internal sales support and/or external direct support.
• Utilizes multiple servicing systems for research and processing (Mobius, MTS, CRM, ACE, SWIFT, EDI, FTD).
• Verifies outbound funds transfers for fraud risk and/or customer special instructions.
• Aids in the planning, testing, and implementation of new applications, enhancements, conversions, and/or acquisitions.
• Reviews operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.
• Escalates large dollar/high-value customer-specific system and servicing issues as appropriate.
• Demonstrates the ability to work efficiently with a low margin of error.
• Collaborates proactively/effectively with team to achieve shared goals.

Supervisory Responsibilities

Minimum Knowledge, Skills And Abilities Required

• Annual background and credit check.
• High School diploma or equivalent.
• Two to three years prior banking experience, preferably in Global Payments.
• PC skills including familiarity with Windows, Microsoft Word, and Excel.
• Excellent organizational skills.
• Ability to function in a fast-paced environment.
• Very good mathematical skills.
• Ability to handle highly sensitive customer issues.
• Multi-task oriented.
• Commitment to teamwork.
• Proficiency with 10-key required.
• Ability to research, recognize, and solve problems.
• Ability to handle fluctuating volumes.
• Strong written and verbal communication skills.