Global Payments Specialist II - Wire M-F 9:45am-6:45pm

Essential Duties & Responsibilities

• Processes international and domestic inbound/outbound wire payments via internal payment origination networks and/or incoming customer calls including customer authentication via security PIN #s and payment special instructions.
• Processes domestic inbound/outbound real-time payments and troubleshoot exceptions and customer inquiries.
• Maintains vigilance against fraud related/anti-money laundering payment activity according to federal regulations and associated procedures, escalating to Bank Compliance/management as needed.
• Troubleshoots file/batch exceptions that result from customer-driven electronic transmission failures via direct customer or internal sales relationship manager consultation; executes systemic clearance or deletion activities based on research and follow-up.
• Effectively routes international USD wire payments as instructed by client to third-party international clearing banks.
• Provides call support and service for commercial-based clients in need of high-value-based wire payment transaction processing.
• Executes on governmental-mandated payment remittances in accordance with specific federal regulations.
• Ensures full compliance with state and federal laws, rules, and regulations (i.e., E, FFIEC, etc.) through the development and maintenance of strong partnerships with internal sales and support teams and other internal and external customers.
• Initiates payment-related research requests via centralized problem resolution tracking system.
• Handles any routine inquiries and confirmations for internal sales support and/or external direct support.
• Utilizes multiple servicing systems for research and processing (i.e., Mobius, MTS, CRM, ACE, SWIFT, EDI, FTD).
• Performs outbound funds transfer verification for fraud risk and/or customer special instructions.
• Aids in the planning, testing, and implementation of new applications, enhancements, conversions, and/or acquisitions.
• Reviews operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.
• Escalates large-dollar/high-value customer-specific system and servicing issues as appropriate.
• Demonstrates the ability to work efficiently with a low margin of error.
• Collaborates proactively/effectively with team to achieve shared goals.

Supervisory Responsibilities

None.

Minimum Knowledge, Skills And Abilities Required

• Annual background and credit check.
• High School diploma or equivalent.
• Two to three years prior banking experience, preferably in Global Payments.
• PC skills including familiarity with Windows, Microsoft Word, Outlook, and Excel.
• Excellent organizational skills.
• Ability to function in a fast-paced environment.
• Very good mathematical skills.
• Ability to handle highly sensitive customer issues.
• Multi-task oriented.
• Commitment to teamwork.
• Proficiency with 10-key required.
• Ability to research, recognize, and solve problems.
• Ability to handle fluctuating volumes.
• Strong written and verbal communication skills.

Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional, and social well-being. For more information, visit: 53.com Careers page.

Location

Cincinnati, Ohio 45227

Attention Search Firms and Staffing Agencies

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fees. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.