Global Partner Coordinator

About the role

Netspend Corporation is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Netspend's financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners. Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations. Since our founding in 1999 by industry pioneers, Netspend products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with employees worldwide.

Responsibilities

• Handling escalations
• Assisting tellers with tool navigation
• Answering process questions
• Setting up partner tools with what they need to conduct business
• Pulling invoice information for accounting
• Working fraud emails to freeze funds before bad actors can steal them
• Assisting leadership with ad hoc projects
• Communicating clearly and efficiently
• Tracking multiple partner and client issues
• Keeping leadership alert to knowledge or training concerns they identify
• Taking ownership by working issues presented to either group via email or phone
• Covering 100% of all responsibilities daily and staying flexible to work any of the hours Partner Services is open to support peers and the business

Requirements

• Ability to work onsite in our office in Austin, Texas
• High school education required; university level course work appreciated
• Subject to drug, criminal history, and credit checks per Netspend’s Background Check policy (conducted in accordance with applicable local, state, and federal laws)

Skills

• Strong written and verbal communications skills
• Organizational skills and attention to detail including time management and multitasking skills
• Ability to stay on task with minimal supervision
• Experience de-escalating people
• Superior soft skills
• Ability to think outside the box
• Desire to continuously grow skills, knowledge and abilities
• Ownership mindset and desire to grow within Netspend