Global Operations Manager

About the role

This role is the operational heartbeat of the account, keeping global teams aligned, processes sharp, and delivery running smoothly in a highly regulated, detail-focused environment. You’ll partner closely with leadership to drive governance, reporting, quality, and continuous improvement across event management, attendee data, web, and finance functions.

Responsibilities

• Leading cross-functional teams and keeping complex workstreams moving in a fast-paced, deadline-driven Financial Services environment
• Building SOPs, governance frameworks, and operational controls that support quality, compliance, and consistency
• Turning data into action through KPI tracking, executive dashboards, and clear operational reporting
• Managing budgets, forecasting, and cost-saving initiatives with strong financial accuracy and business judgment
• Using Cvent and event technology tools to improve attendee experiences, reporting, and overall program delivery

Requirements

• 7+ years of experience in operations, program management, agency operations, account management, event management, or a related field
• Experience supporting Financial Services, enterprise, or other regulated industries where precision and professionalism matter
• A background in event planning, meeting management, or event operations
• Experience leading client-facing teams and building high-performing, accountable cultures

Qualifications

• CMP or similar accreditation, plus experience across agencies, suppliers, or end clients

Skills

• Strong organizational and problem-solving skills
• Excellent communication and collaboration abilities
• Proficiency in Microsoft Office Suite and Cvent

Benefits

• Flexible Working
• Room to Grow
• Everyone has a voice
• Travel requirements: Less than 25%

Pay

The salary range for candidates in applicable jurisdictions in the US for the position of Global Operations Manager is between $120,000 - $165,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

Schedule

This role is in-office at the client's Times Square/Rockefeller Center headquarters at least 4 days per week, Monday through Thursday, with up to 25% travel annually.