Global Mobility Specialist III

Job Summary

The Global Mobility team supports the successful transition, integration, and ongoing experience of international healthcare professionals (HCPs) in the United States. The Global Mobility Specialist III plays a crucial role in preparing HCPs for their assignments and ensuring they are culturally, emotionally, and logistically ready.

About the Role

This role is responsible for delivering comprehensive pre-arrival and post-arrival support services through various means, including webinars, one-on-one calls, and personalized guidance as part of the Avant Transitions Program (ATP).

Essential Functions of the Job

• Serve as a trusted representative of Avant Healthcare Professionals, building rapport and confidence with HCPs throughout their transition lifecycle.
• Educate HCPs prior to arrival through webinars, virtual sessions, and individual calls, providing tools and resources for cultural understanding, professional expectations, and logistical readiness.
• Provide structured support during the first 90 days of an HCP’s assignment through scheduled check-in calls, addressing concerns and promoting cultural and workplace integration.
• Offer ongoing support beyond the initial 90 days, responding to HCP-initiated requests and proactively engaging when necessary.
• Support HCPs in adapting to U.S. workplace norms, expectations, and community engagement, addressing challenges from a cultural assimilation and lifestyle adjustment perspective.
• Deliver continued education and guidance via live presentations, small group discussions, and individual sessions, promoting long-term assignment success.
• Develop and maintain educational content, resources, and materials to support HCPs’ needs and navigate assignment-related challenges.
• Maintain accurate documentation in internal systems, capturing all communications, case notes, and support activities.
• Collaborate with internal teams to address challenges, escalate concerns, and implement tailored solutions.
• Communicate and coordinate with external vendors to support HCP needs and facilitate issue resolution.
• Participate in weekly team meetings to contribute updates, insights, and collaborative problem-solving.

Marginal Functions of the Job

• Other duties as assigned.

Normal Work Schedule

This is a full-time position with standard business hours from Monday through Friday, 8:00 AM to 5:00 PM. Additional time may be needed to complete essential functions.

Education, Training and Experience

• High school diploma or equivalent required; Associate’s degree preferred.
• 2-3 years of experience in counseling, customer service, global mobility, or a related field.
• Experience working with international populations or living outside the U.S. preferred.
• Strong organizational and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
• Exceptional communication skills, both written and verbal, with proficiency in software tools such as Word, Excel, and PowerPoint.
• Demonstrated cultural awareness and sensitivity, with an understanding of the unique needs of international personnel.

Job Level Competencies

• Technical Skills: Intermediate ability to perform technical skills required for job role.
• Communicates Effectively: Intermediate ability to provide clear and concise communication.
• Develops Self: Intermediate ability to use and apply professional concepts in the full area of specialization.
• Customer Focus & Teamwork: Intermediate ability to collaborate and share knowledge within department.
• Decision Making: Intermediate ability to evaluate existing solutions and alternatives.
• Innovation: Intermediate ability to develop ideas to establish new or improve existing business processes.
• Quality & Results Oriented: Intermediate ability to take ownership of work and set high quality standards.
• Resourceful & Tenacious: Intermediate ability to apply Company policies and resources to resolve issues.

Physical Demands

• Stationary desk work for extended periods.
• Regularly required to communicate.
• Infrequent lifting of office supplies up to 20 lbs.
• Regularly required to use close vision and adjust focus.
• Work in a professional office environment.

Statement of Responsibility for Confidential Data

Has access to, and requires daily use of, confidential records.

Proprietary Information and Non-Conflict Agreement

Required.

Smoking/Vaping and Tobacco Products

Prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.