Global Learning Program Manager

Hiring range: $70,600 - $84,700 annual; compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay frequency: annual.

About the Role

The Global Learning Program Manager is part of the Global Engagement team, leading global programs and strategy while promoting global diversity and intercultural learning for the University. This role is integral to executing the goals of SCU’s strategic plan, Our programs provide students with global learning outcomes that exemplify an SCU Impact 2030 Priority One: Reach on a Global Scale. The position is part of a small, dynamic team within Global Engagement, which oversees key programs such as:

• Study Abroad
• Summer Study Abroad
• Global Internships
• Fulbright UK Summer Institutes
• Global Explorations Faculty-Led
• Undergraduate Research Abroad
• Global Engagement Discovery Fellowships
• Exchange and Visiting International Students

SCU’s Global Engagement is committed to work/life balance and building a globally inclusive community.

Responsibilities

Overseeing Advising Framework (40%)

• Employ developmentally and culturally appropriate advising frameworks and methods for students and families.
• Demonstrate understanding of all undergraduate major/minor/Core requirements, Global Learning program courses for all approved programs (approximately 60 academic year and 30 summer programs), and advise students on course planning, integration, and selection.
• Provide advising to diverse student and campus populations, including targeted group advising, supervision of peer-advising, and individual advising appointments.
• Advise prospective, current, and returned participants and their families on University policy, programs, health and safety, financing, course planning, and curriculum requirements.
• Stay current with changes in University policies, Global Learning program portfolio, scholarship opportunities, and undergraduate degree programs.
• Maintain awareness of health, safety, and risk management issues in education abroad.
• Develop advising materials and resources, including writing and designing content for the Global Learning Advising Module in Camino.
• Identify new opportunities to improve the existing advising program based on best practices.
• Serve as the primary lead responding to the globallearning@scu.edu inbox.

Program Management (50%)

• Work as part of a team by assuming primary or secondary responsibility for one or more specific programs managed by the Global Learning Team.
• Peer Advisor Program Management and Supervision:
  • In collaboration with the Director of Global Learning, provide day-to-day management of the Peer Advisor Program, including hiring, training, and supervision of six Peer Advisors.
  • Manage Peer Advisor schedules and advising appointment schedules.
  • Develop training curriculum, e.g., videos, quizzes for the Peer Advisor Program.
• Outreach/Advising/Application Program Management:
  • Plan and manage the annual Global Opportunities Expo fair; coordinate event logistics and partner with vendors, campus collaborators, and Global Learning program student alumni to support successful programming.
  • Actively participate in the Global Learning application review and selection process.
  • Create and manage promotional materials, newsletters, social media content, and digital campaigns that reflect SCU’s values of diversity and cura personalis.
  • Write, manage, and send a weekly newsletter to all prospective/interested students.
  • Write, manage, and send a parent/family newsletter for all interested parents/families.
  • Engage in social media communications (YouTube channel, Facebook, Twitter, Instagram, etc.).
• Pre-departure Orientation Program Management:
  • Organize pre-departure orientation programming mandatory for all students participating in Global Learning programs, including health and safety, verification of mandatory pre-departure forms, organization of online and in-person mandatory sessions, and student communication including reminders and make-up sessions.
• Evaluation/Re-entry/Returning Student Program Management:
  • Manage reentry programming for all students after return to campus from Global Learning programs, with a focus on academic and career integration.
  • Manage the dissemination and collection of mandatory Global Learning programs evaluation and SCU Global Learning assessment components, including communication to students who do not submit by the deadline.
  • Track programming attendance and participation outcomes to guide strategic improvements and ensure inclusive outreach.
  • Analyze student participation data, assessment results, and trends in Global Learning to guide improvements and measure program outcomes.
• Conduct site visits to programs abroad and/or participate in education abroad meetings focused on best practices, e.g., The Forum, normally once annually.

Cross-Departmental Communications and Collaboration (10%)

• Collaborate with academic departments, student organizations, Drahmann Center, Residential Learning, LEAD, Honors, Athletics, RLCs, International Students and Scholars, Young Scholars Program, and Transfer Student Welcome.
• Lead or participate in programming, working groups, or designated committees that promote Global Engagement to faculty, staff, and students across campus.
• Arrange student participation and represent Global Learning at campus-wide events such as Family Weekend, Preview Days, Orientation, and Welcome Weekend.
• Market the Peer Advising program to students and other constituencies.
• Support the Director and Assistant Director in generating content for the website.
• Update content provided by the Director/Assistant Director in Terra Dotta. Recommend design and format updates to improve user experience with Terra Dotta while maintaining data integrity.
• Lead or actively participate in programs or initiatives within Global Engagement that contribute broadly to the internationalization of the campus and collaborate with colleagues within Global Engagement and other departments to achieve effective outcomes for events and initiatives.

General Expectations for Global Engagement

• Knowledgeable about intercultural/global learning.
• Build relationships across campus to further Global Engagement’s institution-wide responsibility for campus internationalization.
• Demonstrate excellent cross-cultural, written, and oral communication skills and the ability to communicate effectively with students, parents, faculty, staff, overseas universities, and organizations.
• Lead or actively participate in programs or initiatives within Global Engagement that contribute to the internationalization of the campus.
• Act as an effective team player across teams and areas within Global Engagement.
• Actively promote and support Global Engagement’s Mission, Vision, and Values.
• Adhere to the highest ethical and professional standards of conduct.
• Demonstrate flexibility and openness to new ideas; acclimate to new situations and contingencies; assist in other areas when appropriate.
• Take initiative to improve procedures, processes, and services; identify issues, problems, and opportunities for improvement.
• Adhere to and champion Global Engagement performance expectations.
• Demonstrate the ability and willingness to communicate effectively with people of diverse backgrounds and experiences to create a collaborative, collegial, and caring community.
• Perform other duties as assigned.

General Guidelines

• Recommend initiatives and implement changes to improve quality and services.
• Identify and determine the cause of problems; develop and present recommendations for improvement of established processes and practices.
• Maintain contact with customers and solicit feedback for improved services.
• Maximize productivity through the use of appropriate tools; planned training and performance initiatives.
• Research and develop resources that create timely and efficient workflow.
• Prepare progress reports; inform supervisor of project status and deviation from goals.
• Ensure completeness, accuracy, and timeliness of all operational functions.
• Prepare and submit reports as requested and required.
• Develop and implement guidelines to support the functions of the unit.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment and to promote and contribute to an inclusive and respectful workplace.

Knowledge

• Knowledge about integrating developmental and multicultural advising for individuals and groups and learning resources services and programs.
• Direct experience working with diverse student populations and supporting diversity and inclusion initiatives.
• Experience facilitating orientation and information sessions.

Skills

• Excellent cross-cultural, written, oral, and presentation communication skills.
• Proficiency in Google Suite, Excel, Word, PowerPoint, Terra Dotta, and website management.
• Process management and time management skills.
• Ability to compose and give effective presentations.
• Ability to communicate effectively with multiple audiences and de-escalate charged situations.
• Results-oriented with sound professional judgment.
• Team player.

Abilities

• Ability to handle confidential information appropriately according to state and federal laws, as well as campus procedures.
• Ability to establish and maintain effective working relationships.

Benefits

• 15 days of vacation accrued in year 1 of employment, and 20 days accrued vacation after 3 years.
• 14 holidays and 4 personal days accrued each year, all fully paid.
• Option for a flexible work arrangement.
• Paid Family Leave for eligible staff.
• Retirement contribution of 10% base salary and auto 5% employee contribution (which can be opted out or adjusted).
• Tuition remission for 100% of tuition for employees after 1 year and for dependents after 3 years.
• Commuter benefits for public transit.
• Flexible Spending Account (FSA) up to $340/month.
• Dependent care FSA up to $7,500/year.
• Free access to campus fitness center and pool.
• Free library access, including free online access to the New York Times, Wall Street Journal, San Jose Mercury News,