Global Key Account Manager

About the role

We are seeking a results-focused, innovative, self-driven, and well-qualified individual to join our talented team as our Global Key Account Manager. In this role, you will generate and deliver topline revenue growth at Strategic Accounts by building, maintaining, and expanding relationships with global strategic accounts while representing the full Dymax portfolio, inclusive of products and value-added services.

Key Responsibilities

• Determine and meet revenue and pipeline growth objectives by developing and annually revising a business model aligned with strategic account plans, including program goals, growth forecasts, business objectives, and regional initiatives
• Complete actionable strategic account plans that meet Dymax standards by mapping global account locations, products, pricing, and supply chains, then identifying opportunities for transactional sales, promoting differentiators, capturing specification approvals, and achieving placement on Approved Vendor Lists
• Manage and maintain high customer satisfaction ratings by capturing Voice of Customer feedback from Strategic Accounts and relaying strategic needs to business unit teams for consideration in product development and service initiatives
• Foster customer intimacy through Dymax business units by building relationships across functions and geographies at assigned accounts, identifying growth opportunities, and translating them into collaborative projects between Dymax teams and the customer organization or its supply chain
• Provide technical insight and knowledge about Strategic Accounts to internal stakeholders by coordinating with Global Product Managers and functional teams (AE, BD, R&E, Production) to deliver customer-specific development briefings, training sessions, and commercial updates
• Create new business development opportunities for products and services by applying market and customer intelligence to forecast needs, develop sales pipelines, and position Dymax solutions ahead of competitor
• Champion the strategic importance of assigned accounts within Dymax by ensuring internal stakeholders understand account priorities, elevating customer needs at critical decision points, and advocating for coordinated support that reinforces Dymax's value proposition

Requirements

• BS/BA Degree in engineering or science - or equivalency - essential
• 7+ years of B2B strategic sales experience; adhesives or chemical industry experience preferred
• Demonstrated ability to win and grow large accounts through innovative commercial practices
• Strong project management and communication skills, including business writing and executive presentations
• Proven ability to influence cross-functional, multicultural, and global teams
• Comfortable working independently and managing time effectively as a remote employee