Global Head of Claims Management Information and Insights

Enterprise Leadership and Strategy

Owning and setting the global Claims MI & Insights strategy, standards and governance framework.
Establishing clear enterprise accountability for claims performance reporting.
Defining priorities and directing capacity to deliver critical business and regulatory outcomes.
Exercising independent judgement and challenge to influence senior leadership decisions.

Executive Influence and Decision Support

Owning and shaping the global claims performance narrative for senior leadership, ExCo and Board(s)
Translating complex claims data into concise, decision-ready insights
Providing forward-looking analysis, thematic trends and clear escalation of risk or performance issues
Representing Claims MI & Insights with authority in enterprise-level forums and discussions

Governance, Risk and Control

Ensuring consistency, accuracy and comparability of claims MI & Insights across regions and lines of business
Setting and enforcing KPI definitions, controls, versioning and data governance standards
Overseeing regulatory, market and data-call reporting with strong risk and control discipline
Establishing clear ownership and escalation for data quality, integrity and remediation

Transformation and Innovation Leadership

Owning Claims MI inputs to claims data transformation and enterprise data initiatives
Partnering with Data & Analytics to design, embed and scale new reporting capabilities
Driving modernization of claims MI & Insights through automation, standardization and improved insight
Ensuring new solutions are operationally effective, sustainable and user-centric

Leadership and Talent Stewardship

Providing strategic leadership, direction and oversight to senior regional performance leads
Holding teams accountable for high-quality delivery and professional standards
Elevating regional outputs into enterprise-level insight and thematic reporting
Building capability, resilience and succession within the Claims MI & Insights function

Key Enterprise Reporting Responsibilities

Board, ExCo and senior management claims and insights reporting
Global claims performance MI & Insights (weekly, monthly and quarterly)
Large loss, CAT and event-driven reporting
Regulatory returns, market reporting and data-calls
Operational, compliance, controls and audit metrics
Resource, capacity and workforce insight
Market, Lloyd’s and AXIS-specific risk reporting

Skills

• Proven experience in Specialty markets in North America and within a Lloyd’s / London Market Insurer
• Solid domain knowledge of claims and claims processes, procedures, and systems
• A good understanding of the Bureau processes, the role of Xchanging, Lloyds KPI’s and reporting standards, ability to navigate through the London Market systems
• Deep experience with business analytics, reporting and visualization tools including Power BI and other Microsoft tools including Excel, PowerPoint and Word
• Familiarity with collaboration tools including Microsoft SharePoint and Webex
• Exceptional analytical skills and adept at handling multiple complex data sets
• Demonstrable success in creating and delivering actionable management reports and insights
• Experience designing and delivering education material and training to system users
• Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management
• Experience working on cross functional teams, collaborating, actively participating, and delivering solutions
• Strong organizational, critical thinking, problem solving, analytical, and quantitative skills including the ability to analyze and interpret financial and claims data
• Proven prioritization skills with the ability to balance both the immediate needs with broader organizational strategies
• The ability to issue spot and escalate issues that could present challenges to a project or the organization
• Willingness to assume additional responsibilities and undertake professional qualifications for personal and professional growth
• Good conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross functional relationships and partnerships
• Ability to work in a Hybrid environment, in the office 3 days per week
• Some travel may be associated with this role

Pay

Base salary expected to be between 170-200K

Schedule

Hybrid environment, in the office 3 days per week. Some travel may be associated with this role.