Global FOC Shift Supervisor - Data Center Infrastructure

About the role

The global data center operation team supports the company's fast growth by operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and reliable.

Responsibilities

• Oversee overall operation, maintenance and emergency response for global data center infrastructure. Provide remote emergency support, coordinate with on-site facility managers and local contacts, and liaise with business teams when service disruptions occur.
• Escalate and report major risks in a timely manner, follow up on rectification progress, and coordinate internal and external resources to ensure full closed-loop management of O&M risks.
• Drive the implementation, rollout and supervision of O&M management systems. Unify operational specifications across all data centers, and guide on-site teams on daily routine work.
• Regularly monitor and analyze regional O&M metrics, conduct quality supervision and process audits. Identify potential operational risks, and continuously optimize workflows and service quality.
• Support the capability building of data center infrastructure platforms, including data ingestion, data governance and alarm management.

Qualifications

• Minimum Qualifications: 3+ years of working experience in data center infrastructure O&M. Familiar with relevant emergency management procedures.
• Effective communication and collaboration with global teams, vendors and partners. Strong ability to respond to unexpected faults and emergencies, with solid skills in cross-team arrangement, problem breakdown and resource coordination.
• Sound logical thinking and a strong sense of responsibility. Skilled in office and data tools, with standard documentation habits. Able to compile and update workflows and technical documents in a timely manner as required.

Preferred Qualifications

• Bachelor's degree or above preferred, in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Center Operations, Computer Engineering, or related technical disciplines.
• Good risk identification capability. Able to accurately assess major risks and complete standardized escalation and reporting. Possess closed-loop management awareness, as well as strong comprehensive analysis and problem-solving skills.
• Familiar with management workflows and O&M systems for data center infrastructure. Experience in developing large-scale infrastructure O&M systems is a plus. Strong data awareness and O&M quality control skills; proficient in KPI tracking, data analysis and fault troubleshooting.
• Candidates with experience in large enterprises, global cross-team collaboration and end-to-end fault coordination are preferred.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Information

[For Pay Transparency] Compensation Description (Annually) The base salary range for this position in the selected city is $100800 - $220400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).