Global Field Ops Technician, GFO AMER
About the role
AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician, you will maintain and operate the world's largest cloud computing infrastructure across a number of local and remote locations across Americas.
Key job responsibilities
- Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
- Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
- Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment
- Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems
- Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
- Conduct day-to-day business, both internally and with external customers
- Required travel up to 30% on average. You will be required to travel between locations to install, service, and retrieve AWS equipment
- Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
- May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
- May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards
- May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines
- Most of all, you will have a passion for technology along with a desire to be the best at your job every day
Basic Qualifications
- 4+ years of data center engineering or operations experience
- 2+ years of leading large complex programs experience
- Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience working in a customer-facing environment
- Experience with network operating systems such as Cisco IOS and Junos
- Knowledge of IT system hardware and network concepts
Pay
- USA, CO, Denver: 86,200.00 - 150,800.00 USD annually
- USA, VA, Arlington: 86,200.00 - 150,800.00 USD annually
Benefits
- Sign-on payments and restricted stock units (RSUs)
- Health insurance including medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
- Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave