Global Enterprise Advisor -Account Services

About the role

You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs by partnering with our internal teams. You’ll drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, and maintain ongoing service improvements for accounts.

Responsibilities

• Utilize Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning, and funnel management activities.
• Maintain up-to-date client account profiles and oversight of contract deliverables.
• Implement and track multiple projects for assigned accounts.
• Work closely with key partners to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities.
• Employ Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, and Digital Contact.
• Collaborate with field partners to find opportunities for increased penetration and improvements to life cycle management indicators.

Requirements

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Customer service experience supporting business and government accounts.
• Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint.

Skills

• Drive to deliver outstanding customer service.
• Ability to assess situations quickly and develop solutions.
• Skilled at developing and nurturing strong business relationships.
• Ability to persuade and motivate others to achieve mutually beneficial outcomes.
• Strong teamwork and ownership of work.

Even better if you have

• Bachelor’s degree.
• Experience with Microsoft Excel or Google Sheets pivot tables, basic formulas, and reporting.
• Comfort using a webcam to communicate with customers.
• Excellent time management skills.
• Account Management experience.
• Experience using Work Flow Manager (WFM).
• Experience using Salesforce.

Schedule

This hybrid role requires in-office attendance on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays. Scheduled weekly hours: 40.

Pay

Competitive starting salary of $50,400 on your first day. This is an incentive-based position with the potential to earn more.

Benefits

• Comprehensive health and wellness benefits including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave and adoption assistance.
• Tuition assistance and other career development incentives.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• Opportunity to receive premium pay such as overtime, shift differential, holiday pay, and allowances.