Global Engagement & Study Abroad Coordinator

Job Responsibilities

• Work with faculty members to facilitate logistics for existing long-term and short-term study abroad academic programs (budgets, travel arrangements, accounts receivable and accounts payable).
• Affords assistance in booking flights, travel, accommodations, and coordinate other services for faculty-led and exchange programs.
• Meets with students individually to assess appropriate program selection with regard to academics, timing and funding and guide them through the application process.
• Tracks funds from students attending programs (deposits and then balances).
• Coordinates with other departments, including the Registrar, Residence Life and Bursar to implement programming.
• Represents the Study Abroad Office from time to time at conferences, student orientations, workshops and panel discussions.
• Works closely with key offices on campus (Registrar, Financial Aid, Residence Life, Dean of Students) to make sure students have in-house clearance to study abroad.
• Works with Executive Director on a continuing assessment of office policies and procedures to make operations more efficient.
• Keeps track of data on students studying abroad, balance of exchange numbers, and other metrics.
• Works with Executive Director to evaluate and improve emergency protocols and standardize procedures including faculty trainings, emergency guidelines and insurance resources.
• Manages communications lines for student crises abroad, student issues, and parents and families.
• Manages all budgets and budget reconciliations for Global Engagement Office.
• Manages correspondence with students and parents and keeps in touch with students while abroad.
• Acts as point of Study Abroad Office contact for students and parents should issues arise.
• Plans study abroad informational sessions, pre-departure meetings and re-entry meetings for students and faculty.
• Prepares, maintains and distributes promotional materials for study abroad including the maintenance of the study abroad homepage, calendar of events, social media and other resources.
• Affords assistance in organizing all SA events including fairs and resource browse.
• Serves as primary contact with existing partner institutions and evaluates and processes students’ transcripts from semester abroad with academic/major/minor advisors and the Registrar upon their return.
• Manages technology for the SA office, including electronic forms, CRM, google drive folders, Workflow and other projects.
• Serves as supporting advisors for the Boren and Gilman Fellowships with Fellowship and Advising Office as primary advisors. Works with identified applicants throughout the application process.
• Works with identified applicants throughout the application process.

Requirements

• Minimum Qualifications: Bachelor’s degree. Prior experience working in college level study abroad and/or with international students. Ability to work with Microsoft sheets/apps and manage data with Excel, with attention to detail.
• Prior familiarity with a Customer Relationship Management (CRM) application, preferably SLATE. Second language skills in Spanish, French and/or Italian are a plus.