Global Document Services Lead - Workflow

About the Role

The Global Document Services Lead - Workflow is an integral part of Latham’s Global Document Services team (GLODOCS). This role ensures the department’s readiness and ability to provide high-quality, on-time delivery of document services to attorneys, paralegals, and legal professionals with optimal customer service. Responsibilities include coordinating department workflow, intaking document work requests, clarifying instructions, negotiating deadlines, communicating job statuses, maintaining the ServiceNow job queue, assigning work to team members, and leading complex or multishift projects. The role is located in either the Global Services Office in Downtown Los Angeles, Orange County, San Diego, Silicon Valley, or Austin. This position may be eligible for a flexible working schedule allowing for hybrid and in-office presence.

The schedule for this role is Thursday – Sunday, 2:30 pm – 1:00 am Pacific Time.

Responsibilities

• Support core document services as well as specialized services, such as Proofreading, Translation, and Closing Sets
• Coordinate with other teams and partnerships to develop efficient procedures and communications, streamlining processes to meet department needs
• Schedule weekend and holiday coverage
• Act as a point of escalation to leadership
• Protect and maintain highly sensitive, confidential, privileged, financial, and/or proprietary information

Requirements

• High school diploma or equivalent; bachelor’s degree preferred
• Minimum of three (3) years of relevant experience in a law firm or other professional services firm; five (5) years of cumulative experience preferred
• Advanced knowledge of applications used in a legal word processing environment: MS Office Suite, Adobe Acrobat Professional, iManage, ABBYY FineReader, MS Visio, and other software
• Knowledge of specialized tools such as Best Authority, Contract Companion, Litéra Compare, DocXtools, Snagit, Adobe Photoshop, MS Publisher, Remote Assistant, and various real estate forms packages
• Thorough understanding of document intricacies and work requests, including troubleshooting for solutions
• Ability to write clear and complete job instructions and accurately estimate job durations
• Microsoft certifications in Word Expert, Excel, and PowerPoint (preferred)

Benefits

• Comprehensive healthcare, life, and disability insurance
• Generous 401k plan
• At least 11 paid holidays per year, plus a PTO program accruing 23 days in the first year, growing with tenure
• Well-being programs (e.g., mental health services, mindfulness and resiliency resources, medical resources, well-being events)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff
• Bonuses awarded in recognition of individual and firm performance

Pay

USD $115,000.00 - USD $135,000.00 per year.