Global Document Services Lead - Workflow

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture.

About the Role

The Global Document Services Lead - Workflow is an integral part of Latham’s Global Document Services team (GLODOCS). This role will be responsible for the department’s readiness and ability to provide high-quality and on-time delivery of document services to attorneys, paralegals, and legal professionals with optimal customer service. Responsibilities include coordinating department workflow, intaking document work requests, clarifying instructions, negotiating deadlines, communicating job statuses, maintaining the ServiceNow job queue, assigning work to team members, assuming a project lead role on complex/multi-shift requests, and ensuring deadlines are met.

This role will be located in either our Global Services Office in Downtown Los Angeles, Orange County, San Diego, Silicon Valley, or Austin office. This role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Schedule

Thursday – Sunday, 2:30 pm – 1:00 am Pacific Time.

Responsibilities

• Support core document services as well as specialized services, such as Proofreading, Translation, and Closing Sets
• Coordinate with other teams and partnerships where overlap exists to develop efficient procedures and communications to streamline processes and satisfy various department needs
• Schedule weekend and holiday coverage
• Act as point of escalation to leadership
• Protect and maintain any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualifications

• Exhibit advanced knowledge of applications typically used in a legal word processing environment: MS Office Suite, Adobe Acrobat Professional, iManage, ABBYY FineReader, MS Visio, and other software
• Possess knowledge of specialized tools such as Best Authority, Contract Companion, Litéra Compare, DocXtools, Snagit, Adobe Photoshop, MS Publisher, Remote Assistant, and various real estate forms packages
• Demonstrate a thorough understanding of the intricacies of documents and work requests, including troubleshooting for solutions
• Demonstrate the ability to write clear and complete job instructions and accurately estimate job durations
• A high school diploma or equivalent
• A bachelor’s degree or equivalent (preferred)
• A minimum of three (3) years of relevant experience in a law firm or other professional services firm (preferred)
• A minimum of five (5) years of cumulative experience
• Microsoft certifications in Word Expert, Excel, and PowerPoint (preferred)

Benefits

• Healthcare, life, and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g., mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Pay

USD $115,000.00 - USD $135,000.00 per year, with bonuses awarded in recognition of both individual and firm performance.