Global Director, Global Technology Partnerships

Ecosystem Strategy and Orchestration

Define and drive the technical strategy for ServiceNow’s technology-partner ecosystem across hyperscaler, ISV, and strategic technology partnerships, so cross-partner patterns compound into ecosystem-wide momentum.

Own the partner prioritization model weighing technical readiness, co-innovation intent, and customer pipeline alignment to focus PTA coverage where ServiceNow wins and grows.

Translate PTAG and GPC strategy into ecosystem execution across every geography.

• Build repeatable, scalable enablement that extends the team’s reach beyond its own capacity—creating a reusable content payload for recruiting and onboarding ISV partners and for positioning hyperscaler as a route to market, then activating it through GEO SC leadership so field teams and partners can lead these opportunities independently rather than depending on the team for every engagement.

Technical Authority and Co-Innovation

Lead the PTA team as the persistent technical authority for the ecosystem; technical discovery, architectural validation, and competitive positioning that accelerate partner-led opportunities.

Drive AI-first co-innovation with partners, applying ServiceNow reference architectures and design standards to shape joint solutions and repeatable offerings.

• Accelerate partner-built solutions through the ServiceNow Store surfacing co-innovation opportunities, guiding certification-ready design, and coordinating go-to-market with partners.

Grow Partner Mindshare, Consumption, and Solution Quality

Grow partner mindshare, consumption, and solution quality by evangelizing ServiceNow platform and AI capabilities across the partner community.

Executive Partnership Management

Serve as the named ServiceNow technical counterpart to VP- and SVP-level leadership at each strategic technology partner.

Represent ServiceNow’s platform and AI strategy at partner executive forums, joint steering committees, and industry events.

Build trusted-advisor relationships with partner C-suite (CTO, CAIO, CDO) to shape practice investment and platform adoption roadmaps.

Navigate coexist-and-compete dynamics where a partner may be collaborator, platform, and customer at once.

Team Leadership and Talent

Build, inspire, and develop the global PTA team, establishing clear career paths, succession plans, and talent pipelines to support ecosystem growth.

• Establish the operating model; engagement cadences, reporting rhythms, and knowledge-sharing practices that keep a distributed team aligned.

Drive recruiting for senior partner-facing technical talent, sourcing from platform companies, hyperscalers, and advanced consultancies.

Foster a PTA community of practice that turns cross-partner learning into collective technical strength.