Global Digital Program Manager

About the role

Lead large-scale, cross-functional digital initiatives that impact teams around the world. This role can be based in either the US or Europe.

Responsibilities

• Serve as the driving force behind key global digital programs, ensuring projects are delivered successfully while aligning business goals, technology solutions, and stakeholder expectations.
• Lead all aspects of the program and/or project lifecycle—planning, scope definition, budgeting, staffing, design, execution, and delivery—coordinating work activities across multiple project managers and functions to meet evolving business needs.
• Accountable for project results along with the project sponsor; drive on-time, on-budget, on-scope delivery of capabilities that are adopted by the business and generate measurable improvements in performance, efficiency, and profitability.
• Partner with the Global Digital Technology team to receive and validate business and functional requirements, ensuring regional inputs are fully reconciled and translated into actionable project scope prior to execution.
• Collaborate with global stakeholders as the primary point of contact for Digital Technology Programs/Projects, managing expectations, inspiring confidence, enabling informed decision-making, and keeping all parties aligned on priorities and progress.
• Prepare the project work plan, roadmap, initial release plan, and migration strategy; track milestones, KPIs, and budgetary performance, reporting findings regularly to senior and executive management.
• Manage issues, risks, and change proactively using formal techniques for identification, mitigation, and resolution; preserve business plan commitments while negotiating timing, cost, quality, and resources as conditions evolve.
• Coordinate with the Global Digital Technology team to ensure business-to-technical requirements are accurately translated for delivery teams; support UAT governance and facilitate regional sign-off against defined acceptance criteria.
• Evaluate the business impact of proposed changes and technology decisions in partnership with the Global Digital Technology team; contribute to business cases and ROI analyses to support leadership decision-making.
• Facilitate steering committee sessions, communicate, resolve, and escalate issues in a timely fashion, and arbitrate cross-functional conflicts to maintain program momentum.
• Follow enterprise program management practices, processes, and delivery metrics.

Requirements

• Bachelor’s degree.
• 5 years of experience.
• Demonstrated track record of managing the successful delivery of multiple complex projects with formal project controls for scope, schedule, and budget.
• Proficiency with project management methodologies, tools, and processes.
• Ability to structure and manage multiple work streams with empowered work stream leaders.
• Experience managing the unique challenges of product launch, platform rollout, or multi-site implementation projects.
• Strong influential leadership skills with the ability to identify and solve problems effectively through listening and influencing without direct authority.
• Strong executive-level verbal and written communication skills.
• Strong interpersonal skills, positive attitude, and ability to engage and create trust with others to build and foster cross-functional team relationships.
• Strong decision-making skills and organization skills with ability to multitask.
• Works with minimal supervision.

Preferred Qualifications

• PMP Certification.

Benefits

• Low-cost BCBSIL medical, dental, and vision plans.
• Generous company-matched 401(k) and profit sharing.
• Tuition support to fuel your learning.
• Paid holidays and a vibrant, casual work environment.

A legacy of quality and innovation, a team that values your expertise and ideas, opportunities to grow and contribute to meaningful projects, and a culture built on respect, precision, and progress.