[Global CS] Senior Field Application Engineer – Global

Responsibilities

• Engage with customers to understand their technical requirements, offering expert guidance and in-depth support for NPU products and associated software.
• Lead engaging product demonstrations and technical workshops, while also creating comprehensive training materials tailored to customer needs.
• Investigate technical challenges based on customer feedback, diagnose root causes, and propose practical solutions to optimize product performance.
• Collaborate closely with R&D and product development teams at our headquarters to refine products, develop detailed technical documentation, and suggest enhancements.
• Support the development of differentiated technical strategies by analyzing emerging global trends, competitor activities, and advancing innovation in the AI semiconductor space.

Qualifications

• BS or MS degree in computer science, Electronics Engineering, or a related discipline.
• Solid experience with deep learning frameworks, including TensorFlow, PyTorch, and ONNX.
• Ideally, hands-on experience with embedded systems, SoCs, or hardware-related development and support.
• Strong analytical and problem-solving abilities to address complex technical challenges.
• Excellent communication skills to collaborate effectively with customers and internal teams.
• A keen interest in learning new technologies and a proven ability to adapt to rapidly evolving landscapes.

Preferred Qualifications

• Experience in AI, machine learning, or deep learning projects with a focus on real-world applications.
• Expertise in technical support or consulting, particularly for computing devices like NPUs or GPUs.
• Experience collaborating with global clients, and proficiency in additional languages such as Korean or Chinese.
• Experience in creating technical documentation, leading seminars, and facilitating workshops.