Global COO - Professional Services & Software

Global Vision, Strategy & Service Delivery

The Global COO - Professional Services & Software is responsible for setting and executing the global vision, strategy, and service delivery model for the company’s Professional Services and Software business. This role ensures services are aligned with client business objectives, regulatory expectations, and industry best practices while delivering scalable, high-quality, and commercially successful outcomes across global markets.

Governance & Operating Model

Defines and maintains governance structures, decision-making authority, and escalation pathways. Establishes global delivery standards, KPIs, and performance management frameworks. Ensures consistent service delivery and accountability across regions.

Client Partnerships & Executive Sponsorship

Identifies and mentors executive sponsors for key client engagements. Builds and maintains long-term strategic client relationships. Gather regular client feedback and drive continuous improvement.

Executive & CEO Engagement

Manages CEO-level expectations, communications, and issue resolution for major programs and accounts. Leads executive-level escalations while protecting business outcomes and reputation.

Commercial Management & Contract Governance

Provides guidance or direct leadership on contract negotiations depending on deal size and risk. Ensures strategic scope alignment, commercial viability, and delivery feasibility.

Program, Project & Portfolio Oversight

Provides executive oversight of global programs, projects, and service portfolios. Ensures delivery quality, regulatory compliance, and risk management across all engagements. Travel globally as required to govern and lead critical initiatives.

Financial Ownership (P&L)

Owns P&L responsibility for Global Professional Services Operations. Approves pricing strategies, utilization models, and resource plans. Oversees forecasting, revenue recognition, and financial risk management.

Market Positioning & Growth

Defines market positioning and the Professional Services & Software offerings roadmap. Identifies opportunities for service expansion, innovation, and strategic partnerships.

Regional Leadership Enablement

Provides guidance and direction to Regional Managing Directors. Supports regional teams to deliver expectations related to revenue, delivery, and people & culture.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, Life Sciences, or a related field required.
• Master’s degree (MBA, MS, or equivalent) is strongly preferred.
• Minimum of 12 -15 years of progressive leadership experience in Professional Services, Software, or regulated consulting environments.
• Proven experience leading global service organizations with P&L responsibility.
• Strong background in contract governance, commercial negotiations, and service delivery management.
• Experience operating in regulated industries and managing complex, multi-region programs.
• Demonstrated success building high-performing leadership teams and succession pipelines.

Benefits

Full suite of benefits including medical, dental, and vision insurance, insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability, and more. 401(k) and 401(k) matching. PTO, Sick Time, and Paid Holidays. Education assistance. Pet insurance. Discounted rate at Anytime Fitness. Financial perks and discounts. Salary range: $250,000 - $350,000 USD annually. Additional compensation: Eligible for commission and/or incentive pay as part of the total compensation package. The salary offered may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience.

Equal Opportunity Employment Statement

PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.