Global Collections Supervisor

About the role

Thornton Tomasetti is seeking an experienced and strategic Global Collections Supervisor to lead the evolution of our global collections function. Reporting to the Director of Billing & Collections, you will play a key role in shaping the future of our collections organization by developing scalable processes, driving operational excellence, and improving financial performance across our global business.

Responsibilities

• Lead the global collections function, driving strategic initiatives that improve operational performance and support business objectives.
• Evaluate current collections processes and implement scalable solutions that enhance efficiency, consistency, and effectiveness across regions.
• Design and optimize team structure, staffing models, workflows, and performance expectations to support future growth.
• Establish and maintain global collections standards, best practices, and escalation procedures.
• Oversee collection activities across multiple regions, improving cash flow, reducing aged receivables, and optimizing days sales outstanding (DSO).
• Develop strategies to manage complex, high-risk, and escalated accounts while balancing strong client relationships.
• Analyze key performance metrics to identify trends, opportunities, and areas for process improvement.
• Leverage technology and automation to streamline collections processes and enhance reporting capabilities.
• Partner closely with Finance and Controllership to support bad debt management, reserve analysis, audit requirements, financial reporting, and receivables governance.
• Recruit, coach, and develop a high-performing collections team while creating clear performance goals and professional development opportunities.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and experience.
• 7 or more years of progressive experience in collections, accounts receivable, or credit management.
• Demonstrated success leading organizational transformation, implementing process improvements, and driving measurable operational results.
• Strong understanding of accounts receivable, collections strategies, cash flow management, aging analysis, and industry best practices.
• Experience partnering with Finance, Accounting, and Controllership teams to support financial reporting and risk management.
• Excellent communication, leadership, and change management skills with the ability to influence stakeholders across all levels of the organization.
• Experience working within a complex, multi-office, or global organization is preferred.

Qualifications

• Compensation: The rate for this position generally is $110,000 - $140,000 annually. This range is a good faith estimate provided pursuant to the Illinois State Pay Transparency Law. It is based on what a successful Illinois State applicant might be paid and assumes that the successful candidate will be in Illinois State or perform the position from Illinois State. Similar positions located outside of Illinois State will not necessarily receive the same compensation. Actual pay rates may vary from the range, as permitted by Illinois Equal Pay Transparency Law. Compensation offers will be based on various factors, including operational needs, individual education, qualifications and experience, work location and comparison to employee already in the role, as well as other considerations permitted by law.
• Benefits: Depending on your employment status, benefits may include: Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits; Flexible Spending Accounts for Medical and Childcare; Paid Time Off, Family Leave for New Parents, Volunteer Time; Tuition Reimbursement; Commuter Transit (where available); 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments; Fitness Reimbursement; And other various wellness, diversity/inclusion and employee resource programs and initiatives.

Skills

• Strategic Leadership
• Operational Excellence
• Financial Performance Improvement
• Process Improvement
• Team Management
• Client Relationship Management
• Performance Analysis
• Technology Integration
• Collaboration with Finance and Controllership

Benefits

• Medical
• Dental
• Vision
• Life
• AD&D
• Disability
• Flexible Spending Accounts for Medical and Childcare
• Paid Time Off
• Family Leave for New Parents
• Volunteer Time
• Tuition Reimbursement
• Commuter Transit (where available)
• 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments
• Fitness Reimbursement
• Various wellness, diversity/inclusion and employee resource programs and initiatives